Technical Support Data Entry
Resume:
JENNIFER
ATEHORTUA
******************@*****.***
Queens USA
Experienced professional with 5+ years in technical support, customer service, and data management roles. Skilled in quickly mastering new systems and processes, troubleshooting complex issues, and delivering exceptional service for client satisfaction. Proven record of adapting in fast-paced environments and collaborating with cross-functional teams to improve operational efficiency. Excited to leverage advanced technical expertise and excellent customer relations skills for the success of a forward-thinking organization.
PROFESSIONAL SUMMARY
SKILLS
• Client Support
• Problem-Solving Skills
• Legal Document Preparation
• Virtual Technical Support
• Technical assistance
• Technical troubleshooting
• Microsoft Excel
• Complaint resolution
• Empathy and patience
• Payment processing
• Data entry
• Critical thinking
• Court filings
• Remote support
Richmond Hill High School
High School Diploma
EDUCATION
Merchant Industry - Tech Support Specialist
Queens, NY • 07/2022 - Current
Appliances Connection - Customer Service Representative Brooklyn, NY • 08/2020 - 06/2021
McMahon, Martine & Gallagher - Legal Clerk/Data Entry Brooklyn, NY • 04/2018 - 03/2020
WORK HISTORY
Provide expert-level first-line support for credit card-related technical issues, including account access, transaction disputes, and system glitches
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Resolve 95% of customer inquiries on the first contact, consistently exceeding customer satisfaction goals and maintaining high customer retention rates
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Utilize CRM software to track, document, and resolve customer interactions and technical issues efficiently
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Collaborate closely with engineering and product teams to identify recurring issues and contribute to the enhancement of product features and system performance
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Actively train and mentor new hires, improving team productivity and support quality through effective knowledge transfer
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Continuously adapt to and master emerging technologies, ensuring up-to-date service knowledge
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Managed high-volume inbound customer calls, service tickets, and online inquiries, addressing customer needs through phone, email, and chat
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Processed sale orders, handled payment and billing issues, and coordinated order management
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Proactively identified and resolved discrepancies related to sales, products, and billing to ensure customer satisfaction
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Provided product knowledge and technical assistance to customers, ensuring they understood product features and benefits
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Demonstrated exceptional problem-solving skills, ensuring clients' issues were resolved efficiently and to their satisfaction
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Managed case files using AMICUS legal management software, ensuring accurate documentation and timely updates
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Morgan & Morgan - Legal Clerk/Data Entry
Brooklyn, NY • 09/2016 - 04/2018
Proofread legal documents, entered case data, and assisted with preparing discovery logs and evidence for trials
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Coordinated exhibit organization and prepared case files, supporting attorneys in trial preparation
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Ensured confidentiality and precision in all client-related data, maintaining the integrity of sensitive legal information
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Conducted client screenings to assess eligibility for legal services, utilizing Salesforce to track client data and case progression
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Handled a high volume of daily client calls (up to 60), converting inquiries into actionable legal applications
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Provided empathetic customer service while managing sensitive situations and ensuring confidentiality of case details
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Excelled in maintaining a high level of client satisfaction through diligent case handling and proactive follow-ups
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Available upon request.
PROFESSIONAL REFERENCES
Spanish
Native or Bilingual
LANGUAGES
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