Database Administrator It Operations

JEFFREY P. CUEN

*** ***** ****, ***** ******, NM 88008

915-***-**** ****.****@*****.***

PROFESSIONAL SUMMARY

Strategic IT and business leader with 20+ years of experience aligning technology with business priorities in commercial and regulated environments. Proven ability to manage cross-functional teams, deploy enterprise applications, and deliver technology solutions that drive revenue growth, process optimization, and risk mitigation. Experienced in CRM, analytics, reporting automation, and stakeholder engagement across U.S. and international operations.

CORE COMPETENCIES

Business Relationship Management

Commercial Applications & CRM (Salesforce)

Strategic Roadmapping & Capability Planning

Technology Project Leadership

SQL, SSRS, PowerShell, and Reporting Automation

Change Management & Stakeholder Engagement

Cross-Functional Team Leadership

Process Re-Design & Continuous Improvement

Regulatory Compliance & Risk Mitigation

PROFESSIONAL EXPERIENCE

Consilio – El Paso, TX

Data Management Engineer Lead

2022 – Present

Served as technical liaison between business and IT, translating commercial priorities into scalable data and reporting solutions.

Created and automated SQL-based data reporting pipelines and SSRS dashboards, improving auditability and insight delivery.

Leveraged PowerShell scripting to automate data operations, reducing manual workload and enabling rapid scaling.

Partnered with internal teams to evaluate proposals, document requirements, and lead solution deployment through version-controlled CI/CD processes.

Facilitated data migration and decommissioning projects, adhering to rigorous change management protocols.

Mentored junior staff and championed knowledge sharing within cross-functional teams.

Consilio (formerly Altep) – El Paso, TX

Technology Services Team Leader & Principal Systems Engineer

2016 – 2022

Acted as primary liaison for all IT initiatives across U.S. and UK commercial operations; aligned roadmaps to business priorities.

Led project delivery teams, translating strategic objectives into deliverables with measurable outcomes.

Collaborated with internal stakeholders and the Information Security group to ensure compliance with DR and regulatory standards.

Influenced enterprise capability development and change adoption through transparent communication and proactive engagement.

Delivered solutions that enhanced user productivity and customer satisfaction, including scalable field systems and analytics platforms.

NEO Technologies (formerly EPIC Technologies) – El Paso, TX

IT Manager – Infrastructure & Operations

2002 – 2016

Directed IT operations across the U.S. and Mexico, ensuring commercial systems aligned with company growth and compliance goals.

Led the design and rollout of enterprise IT services, increasing system bandwidth by 50% and integrating standardized processes globally.

Built and maintained IT strategy, capability roadmap, and department budget to support evolving business needs.

Advocated for business users by managing stakeholder feedback and aligning technology deployments with revenue-driving goals.

Oversaw 30+ personnel, including direct and matrixed team members, across infrastructure and support functions.

United States Army – Fort Bliss, TX

Cavalry Scout (19D)

1989 – 1992

Served in the 3rd Armored Cavalry Regiment during the Gulf War. Honored for leadership, discipline, and teamwork.

EDUCATION

University of Phoenix

MBA, Master of Business Administration — April 2009 GPA: 3.72

University of Phoenix

BS, Computer Science — August 2007 GPA: 3.98

New Mexico State University

Completed 73 credits toward BS in Computer Science

CERTIFICATIONS

MCSE 2000 – Microsoft Certified Systems Engineer

MCP 2000 – Microsoft Certified Professional

MCDBA – Microsoft Certified Database Administrator

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