Customer Service Representative

Erica Rauber Rocky Hill, NJ ***** *****.******@*****.*** 609-***-****

Customer Service Representative Procurement & Planning Specialist

10+ years’ experience serving commercial and private sector customers and clients in manufacturing, hospitality and retail settings Diligent, process driven team member and team leader who provides high quality service within rigorous budgetary constraints and timelines Eager to produce results that improve a company’s bottom line.

Skills Summary

SAP

EDI

MRP Systems

CRM

Microsoft Dynamics AX

Microsoft Office Suite

ERP Systems

SharePoint & Teams

POS Order Entry

Data Entry

Zendesk

Supply Chain

Inventory Management & Ordering

Shipping, Receiving

Forecasting

Procurement

Purchasing

Production Planning

Project Management

B2B experience

Customer Service

Help Desk Services

Communications: Verbal & Written

Team Leadership

Staff Management & Scheduling

Employee Onboarding & Training

HACPP Standards

OSHA Standards

Experience

Accounting Clerk II, Aumentum

Dayton, NJ November 2023 to April 2024

•Responsible for the East Coast region Vendors

•Invoicing of Vendors

•Meet deadlines to make sure all invoices are paid in a timely manner.

Direct to Consumer Team Representative, H2Brand Group,

Cranbury, NJ, April 2024 to July 2022

•Reduced monetary refunds by 25% during six month project for this leading consumer products company

•Responded to 30+ incoming calls per day; troubleshoot and resolve technical and product warranty issues for 1,000s of products

•Provided customer care including resolved concerns and complaints, assisted with stock on inventory, processed warranty orders for replacement parts & processed refunds for discontinued merchandise.

•Utilized ERP system to track shipments from China to the US

•Worked with SAP to look up inventory and order products for ECommerce Department

Customer Service Supervisor,

Wawa, Rocky Hill, NJ, January 2020 to April 2023

•Supervised 3rd shift store operations including 10 staff associates, managed schedules and delegated duties

•Counted and reconciled opening registers to ensure POS accuracy upon daily shift start-up

•Ensured the store was stocked, cleaned and prepared for the AM shift

•Handled inventory, received, reconciled and stocked shipments, and assisted with inventory ordering

•Followed rigorous HACPP sanitation and OSHA safety standards and ensured store associates complied

•Trained new associates, managed performance and handled special projects given by senior management

Customer Service Representative, Takara Belmont USA, Inc.,

Somerset, NJ, August 2018 to July 2019

•Handled procurement for the Mid-West sales region and Sales team for a world leader in Salon and Spa Design, Salon Equipment Manufacturing and Dental Equipment Manufacturing

•Distributed orders that were sent in by EDI, worked with Production and Sales teams to meet customers’ needs and timelines, and assisted accounting department with Accounts Payable

•Processed $100,000s/month in purchase orders

Team Lead Customer Service Representative, Hamamatsu Corporation, Bridgewater, NJ, November 2013 to October 2017

•Assisted 5 Sales Engineers with their customers, regions & commercial due diligence compliance for this world re-known producer and distributor of photonics technology

•Processed orders, managed inventory via ERP systems & communicated with corporate headquarters in Japan

•Worked after hours 3-days a week as Planner to communicate customer needs with international manufacturer

•On-boarded and trained new employees on processes and procedures and managed special projects as needed

Customer Service Representative/Router, Logisticare

Edison, NJ 2011-2014

•Answered 80 plus calls regarding patient appointments and transportation.

•Routed trips for patient appointments.

•Trained new employees.

•Took reservations for patient appointments.

Executive Administrative Assistant, PRC

Margate FL 2004-2009

•Assistant to the Director of Accounts and a team of 5 Account Managers.

•Coordinated travel (flight info, rental car, hotel) and processed expensive reports.

•Compiled data for daily, weekly, monthly and annual reports.

•Created PowerPoint presentations for monthly and annual reports presented to the client.

•Planed for client visits, booked meeting rooms, order food, and other give aways to the client.

Education

Associate's Degree in Culinary Arts & Business Management, Le Cordon Bleu, Miamti, FL

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