Customer Service Personnel, Guest Relations Officer, Receptionist
Resume:
Tariro Anesu
Machivenyika
Guest Relations Officer
******************@*****.***
** ********** ********, ***** ****,
Harare, Zimbabwe
Linkedin - linkedin.com/in/tariro-
machivenyika-595794255
SKILLS
LANGUAGES
Communica-
tion and Inter-
personal Skills
Microsoft Of-
fice ( Excell
and Word)
Teaching And
Instructional
Skills
Subject- Spe-
cific Skills
Organizational
And Profes-
sional Devel-
opment Skills
A Holder of a
clean class 4
driver’s license
English Professional Profi-
ciency
Shona Native Proficiency
Objective
Hardworking and enthusiastic individual ready to bring my customer service knowledge, management skills, and deep knowledge of hospitality opera- tions to meet the revenue of the company.
•To secure a challenging position in a reputable organization and expand my knowledge and skills.
Education
Experience
Certificates
01/2017-
12/2018
Advanced Level
Thornhill High School
Grade 3 A’ Level Passes
02/2019-
11/2022
Bachelor of Commerce Tourism And
Hospitality Management Honours
Degree
Midlands State University
Grade 1
09/2024-02/2025
Guest Relations Officer
The Hide Portfolio : South Africa
•Welcoming guests in a friendly manner
• Taking bookings.
• Handling all social media platforms.
•Handling guest complaints professionally and ensuring prompt resolution.
• Managing front desk operations, answering calls, emails, and handling walk-in inquiries.
•Coordinating with other departments (housekeeping, reserva- tions, concierge) to fulfill guest requests.
• Updating and maintaining guest records.
•Assisting in preparing reports related to customer feedback and service quality.
06/2023-08/2024
Receptionist
Bradley Gardens Lodge : Gweru
•Welcoming and greeting guests in a friendly manner
• Taking guests on a tour around the lodge
• Making calls and receiving them
• Responding to emails and WhatsApp messages .
• Taking bookings
• Monitoring bookings
• Making invoices
• Filling of documents ( guest check in forms, evaluation forms, room checklists etc)
• Doing weekly and monthly reports
• Taking feedback from guests
06/2021-06/2022
Intern
Lodge At The Ancient City : Masvingo
*Receptionist: Welcoming guests in a friendly manner.
• Responding to emails,WhatsApp messages and calls.
• Taking bookings
* Housekeeper: Ensuring that rooms are clean for guests with clean and fresh linen.
* Chef : Designing the menu
• Preparing food for guests as per order.
* Waitress: Maintaining the restaurant area
• Taking food and beverage orders and serving them.
• preparing the conference room for conferences.
* Procurement officer: Ensuring all required items at the lodge are bought.
08/2020-09/2020
Management Practicals
Zimbabwe Tourism Authority
Certificate of Completion in customer service, grooming and etiquette and food and beverage services .
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