Call Center E-Commerce Account
Resume:
Greeley,Co. *****
Phone- 970-***-****
Email: **************@**********.***
Alan Washington (USA Resume)
Summary
Sales and marketing professional born in the UK who immigrated to the USA 15 years ago, and I have over 30 years experience in management and training.
Key Skills
Proven track record in management and training
Proven track record in Call Center logistics
Proven track record in field sales and telesales
Proven track record in management development
Setting and maintaining budgets
Client relations
New LOB setup
Proficient in the use of Excel, Word and Powerpoint
Professional experience
February 2012-current -Teletech
Training Supervisor covering Colorado, Pensylvannia, Las Vegas, and Missouri
Responsible for a team of Trainers onboarding and training new agents for the USAA Bank.
Daily contact with the client
Responsible for the advance training
POC when the Training perations Manager is absent
Run the weekly MEPS with USAA
Oversee nesting classes
Develop potential team leads
September 2009-January 2012 - Startek
Supervisor and Trainer on the Time Warner Cable E-Commerce account
Responsible for 28 agents who take incoming phone calls and Chat
Training new incoming classes
Direct contact with the client
Involved in Quality assurance
Supervisor for AT&T outbound business to business
Responsible for 20 outbound agents
Was involved in setting up this new line of business
Maintained the floor energy
Set the example by taking agents calls
Was sent to Time Warner Cable headquarters in Buffalo, NY to be trained on the new Time Warner Cable E-Commerce account
Sales Trainer for the Vonage account in Costa Rica
Was sent to Costa Rica for three months to train the new managers, trainers, and QA staff for the Vonage account which was closed down in Greeley.
Startek went from being the bottom Vonage vendor out of 10 other suppliers to the second highest vendor within six months.
Was asked to spend a further 2 years in Costa Rica.
Telesales agent on the Vonage account.
Consistently over achieved the required 20% conversion rate
Highest performer for the period that Greeley had the account.
Was twice offered the positions of trainer and supervisor.
QA scores consistently over the 85% requirement.
October 2006 - September 2009 Center Partners.
Telesales agent on the T Mobile account.
Sold cellphone service to the general public.
Top sales agent for 2 years running..
Was offered training and supervisor positions on numerous occasions, though I did help out with coaching and product training.
I was asked to transfer to Corporate Sales selling Business to Business. (huge increase in commission).
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