Administrative Assistant Customer Service

Ms. Alicia Anderson

****************@*****.***

Hawthorne, California

Cell: 310-***-****

CAREER SUMMARY

Professional and driven Contract Administrator with 5 years of experience in contract negotiation and a background in Business Administration. Experienced in preparing contracts, quotes and proposals. Conflict resolution and communication skills.

AREA OF EXPERTISE

Customer Service Salesforce Account Management Conflict Resolution Retention Strategic Planning Process Improvement Interpersonal Skills Microsoft Office D365 SAP Navision I Problem Solving & Quality Control I Microsoft D365 Outlook AS400 Docu-Ware Excel AS400 Kronos SharePoint Source link Docu-Ware Snagit Editor Access M-Files Coupa Genesis Cloud PROFESSIONAL EXPERIENCE

Contracts Administrative Assistant II Rapiscan Systems Torrance, Ca Jan 2023 - Feb 2025 (In Office)

● Drafted and negotiated government contracts, securing favorable terms and conditions.

● Analyzed potential contractual risks, prepared quotes & proposals for customers.

● Project management and Liaison between vendors, coordinated affairs to ensure terms were fulfilled and in compliance with the contract terms.

● Perform routine customer follow-up and coordination

● Responsible for completing RFQ & RFP proposals

New Business Development Specialist Yamaha Motor Corp Cypress, Ca Jun 2020 - October 2022 (Hybrid)

● Examined company operations and financial records, pinpointed areas for expansion.

● Refined marketing approaches, put into action business strategies, and built strong connections with B2B’s consumers.

● Conducted trials and researched new company products and ideas.

● Responsible for areas for expansion, refined marketing approaches, put into action business strategies.

Administrator of Business Process Improvement Airgas USA, LLC Long Beach, Ca May 2015 - March 2020 (In Office)

● Effectively handled invoice replication, and departments incoming calls, emails.

● Managed departments inbox, customer returned mail.

● Responsible for dealer email requests on reverse pgi’s and customer holds.

● Managed various projects leading to company 10% cost reduction.

● Accessed and processed email orders from customers using EDI. EDUCATIONAL BACKGROUND

Regina Caeli High School General Education Diploma Long Beach State University Business Administration University of Phoenix Business Management

Ashford University Business

References Available Upon Request*

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