Front Desk Guest Services

HEMANG BUCH

Arlington, Texas ***** • 817-***-**** • **********@*****.***

Summary

Motivated and service-oriented Hotel Front Desk Manager with two years of experience in ensuring exceptional guest experience, supervising front desk operations, and training staff. Skilled in maintaining smooth daily operations, resolving guest concerns effectively, and optimizing check-in and check-out processes. Demonstrates strong leadership, attention to detail, and the ability to cultivate a welcoming environment for guests.

Core Competencies

• Guest Services Management

• Front Desk Operations

• Staff Training & Leadership

• Reservation Systems & Check-in/Check-out Process

• Conflict Resolution & Problem Solving

• Communication & Customer Relations

• Scheduling & Team Coordination

• Process Improvement

• Attention to Detail & Time Management

Professional Experience

EXTENDED STAY AMERICA – Arlington, Texas

Front Desk Supervisor (June 2022 – Feb 2025)

• Supervise daily front desk activities to ensure seamless operations and exceptional guest services.

• Train, mentor, and oversee front desk associates maintain high service standards.

• Address and resolve guest inquiries, complaints, and special requests promptly and professionally.

• Optimize the reservation system, ensuring accurate bookings and availability management.

• Manage front desk schedules and coordinate with housekeeping and maintenance to ensure guest room readiness.

• Analyze guest feedback to implement process improvements, enhancing guest satisfaction.

• Checking CCTV footage and necessary coordination and reporting. Education

• Certification in People and Business leadership – Bellevue university – Oct 2024

• Certification in Business management – Bellevue University -2024. Technical Skills

• Proficiency in hotel reservation software (e.g. Hotel key)

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Knowledge of POS systems.

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