Your best employee
Resume:
GRETA L TORRELLA
***********@*****.***
Experience
Concentrix-Remote CSR
•Managed customer service inquiries by providing timely responses and resolutions.
•Cultivated strong relationships with key customers, providing superior service and support.
•Established positive relationships with customers through friendly interactions and efficient service.
2/2020-5/2024
REI- Service Representative
•Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
•Assisted customers in navigating complex systems or processes, displaying patience and understanding.
•Demonstrated proficiency in using various software applications related to customer service operations.
03-2018/03-2019
American Airlines-CSA
•Ensured compliance with industry regulations
•Provided customer assistance by answering inquiries, resolving complaints and providing information about products and services.
•Provided customer assistance and information, such as giving directions and handling wheelchairs.
06-2016/02-2018
Amazon-Dispatch Supervisor
•Investigated issues that arose during deliveries and developed solutions to prevent future occurrences.
•Maintained accurate records of all shipments, including tracking numbers and delivery times.
•Created and implemented daily dispatch plans to ensure customer service levels were met.
01/24/2011-02/08/2013
Xerox-Airline Reservations
•Maintained knowledge of airline products and services i
•Maintained accurate records of reservations, cancellations, no-shows and room availability.
•Collaborated effectively with co-workers when coordinating large group reservations or managing difficult customer requests.
•Maintained updated knowledge of changes in airline policies
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