Customer Service Representative
Resume:
Whitney Burk
Professional Summary
Dedicated, extremely hard-working individual looking for a responsible career opportunity to fully utilize my work experience and skills, while making a significant contribution to the success of the company.
Work History
Wells Fargo Bank N.A - Customer Service Representative
Phoenix, AZ
05/2024 - 10/2024
• Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
• Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner.
• Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communications.
• Navigating multiple computer systems; researching and assessing customer needs and offering appropriate solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
Intensive Treatment Systems - Lead Behavioral Health Technician
Phoenix, AZ
01/2021 - 01/2024
• Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
• Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
• Evaluated client progress regularly, adjusting treatment approaches as needed to optimize outcomes.
• Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
• Served as a liaison between the treatment team, clients'' families, schools, employers, and other relevant stakeholders for seamless coordination of services.
• Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
• Conducted regular risk assessments on clients to ensure early identification of potential concerns or crises.
Cox Communications - Customer Service Representative
Phoenix, AZ
01/2016 - 12/2020
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pacific Integrated Handling - Accounting Administrative Assistant
Tempe, AZ
09/2003 - 12/2015
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Maintained clean and organized files by keeping accounts payable records up to date.
• Used accounting software to prepare weekly and monthly financial reports.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Provided excellent customer service when liaising with vendors or clients regarding billing inquiries or account discrepancies resolution efforts efficiently.
• Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Certified Peer Support Specialist
**********@*****.***
Phoenix, AZ 85021
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Skills
• MS Office Proficiency
• Problem solving and conflict resolution
• Strong organizational and planning skills
• Excellent written and verbal communication
• Dependable and hardworking
• Excellent Time management
Education
05/2001
Rio Salado College
Phoenix, AZ
GED
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