Customer Service Representative
Resume:
Troy Mitchell
Ozone Park, NY
*********@*****.***
Professional Summary
with customer to provide information about products and services and to handle and resolve complaints. Demonstrates excellent customer service, leadership and critical thinking skills with the ability to consistently exercise good judgment in a fast-paced environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative/Manager
Global Contact Services-Long Island City, NY
September 2017 to November 2024
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.
Answer incoming calls, greet callers, and making sure callers are assisted. Performs daily clinical functions such as data entry. Call Center Representative/Customer Service
Prepaid Ventures LLC-New Hyde Park, NY
February 2008 to July 2017
Managed prepaid debit accounts through inbound from card holders that have been lost or stolen Visa cards, transaction inquiries, and disputing unauthorized charges on their accounts. Using computers and computer systems to program, write software, set up functions, enter data, or process information.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Customer Service
AAA The Automobile Club-Garden City, NY
August 2007 to January 2008
Handling high volume of inbound calls.
Assisting customers with their vehicles.
Analyzing information and evaluating results to choose the best solution and solve problems. Received outstanding customer service representative for the month of September and July for customer satisfaction award.
Sales
Just Energy Corporation-Queens, NY
October 2003 to August 2007
Door to door service throughout northeast region selling a package deal of gas and electricity to homeowner members.
Provided extensive sales training through seminars with team members to ensure sales techniques and effective closing strategies.
Developing specific goals and plans to prioritize, organize, & accomplish your work. Education
Bachelor's degree in Accounting
Grand Canyon University
August 2021 to May 2023
Associates in business administration
Nassau Community College - Garden City, NY
September 2006 to June 2008
Skills
• Call Center
• Customer Service
• CSR
• Customer Support
• Customer Care
• CRM software
• Cold Calling
• Marketing
• Sales Management
• Door-to-Door Experience
• Salesforce
• Business Development
• Outside Sales
• B2B Sales
• Account Management
• Relationship Management
• Direct Sales
• Customer Relationship Management
• Negotiation
• Project Management
• Route driving, cdl classB (5 years)
Certifications and Licenses
CDL
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