Executive Assistant to Regional Director

PROFESSIONAL OVERVIEW

High-performing Executive Assistant with extensive experience working with a diverse client base and delivering results.

SUMMARY OF SKILLS

Microsoft 2010/2013 Office Suite

Outlook / Exchange

Management Support

Schedule Management

Effective Communicator

PROFESSIONAL SUMMARY

Macy’s – Taylor, MI 06/22 – 03/2025

Customer Experience Colleague

Developed relationships throughout the store in order to problem solve and create the best possible outcome for the customer.

Presented information to customers, peers and all levels of management effectively.

Utilized CRM software to track and analyze customer interactions, allowing for personalized recommendations and proactive problem solving

Received numerous accolades for outstanding customer service.

Continuously exceeded sales and credit application objectives.

Insurance Services of Michigan – Detroit, MI 07/2013 – 10/21

Surety Bond Representative

Implemented the proper use of the company’s software to streamline daily activities and ensure proper reporting. Advised owner and coworkers of new procedures.

Created a manual for daily office procedures.

Managed client relationships, including renewals, endorsements, cancellations and invoicing. Ensured retention and satisfaction.

Served as the primary client contact, addressing inquiries and coordinating with sureties.

Maintained accurate client data base in the Agency Management System.

Was responsible for all new sales efforts, processing new client transactions.

Communicated, effectively, with sureties and clients to resolve issues.

Performed administrative duties, as needed.

Exceeded expected sales every quarter.

CHP International Inc. Department of Labor Job Corps– Detroit, MI 12/2009 – 06/13

Executive Assistant to Regional Director

Provided comprehensive support services to the Regional Director that ensured outstanding communication and responsiveness

Provided sophisticated calendar management; prioritized inquiries and requests, troubleshoot conflicts with little guidance, made judgments and recommendations to ensure smooth day-to-day engagements

Supported Regional Director with internal and external communications

Supported and managed a high-volume of requests and projects to meet the objectives

Managed all scheduling and travel logistics for the Regional Director, Directors and Staff

Completed expense reports and managed correspondence with vendors

Supported the Regional Director in strategic communications, organizational strategy, and all other special projects as assigned

Organized meetings and events for convenings, retreats, various board meetings, and other logistics

Trained all Administrative staff on company policies and procedures

DeWay Development Company, LLC – Detroit, MI 02/2002 – 11/2008

Executive Assistant

Managed employer’s varied business interests, including a professional basketball team and a restaurant/jazz theater.

Supervised 24 employees, including three managers.

Established several offices and insured proper functioning of day-to-day operations.

Processed all payables and receivables.

Responsible for daily accounting reports and monthly budgeting.

Managed owners calendar, arranged and coordinated meetings and travel plans.

Counseled managers and employees regarding employment related policies, procedures, rules, laws and regulations.

Processed and maintained employee records associated with payroll and human resources utilizing ADP and Paychex.

As an entertainment liaison, negotiated contracts, coordinated flight/ground transportation and hotel reservations.

Coordinated sound checks and ensured all rider requirements were met.

Applied for and won a bid with Detroit Department of Water and Sewerage to replace water meters.

Detroit/Wayne County Port Authority – Detroit, MI 10/95 – 02/02

Administrative Assistant

Provided highly competent administrative support to the Deputy Director, CFO, and Director of Marketing.

Conducted accounts payables/receivables transactions for DWCPA and the Greater Detroit Foreign Trade Zone and maintained records

Maintained vendor/customer relations via phone calls and written correspondence.

Prepared reports, memos, letters, and other documents; maintained organized filing systems (both physical and digital). Created and coordinated mailing of flyers, invitations, brochures and newsletters, and other clerical duties, utilizing MS Office.

Scheduled and coordinated board and committee meetings for Greater Detroit Foreign Trade Zone Inc.

EDUCATION

2012 Associate of Applied Science in Business Administration

LICENCES AND CERTIFICATES

2013 Limited Lines Property and Casualty License

2016 Certified Professional Insurance Agent

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