Logistics Specialist

SERINA PRADHAN

***** ******* **, ********, ** *0703 *************@*****.*** Cell: 310-***-****

EDUCATION:

Bachelor of Science in International Business Administration, USIU, San Diego, California

EXPERIENCE:

Customer Logistics Coordinator 3/2022 — 4/2024

Riverina Natural Oils, Los Alamitos, CA

Managed import documentation, prepared outbound documents and customers invoicing

Maintained master shipping schedule for assigned customers’ accounts

Facilitated sales with customers contract tracking, sales report management and projects as assigned

Processed orders and answered customers inquiries

Scheduled deliveries with customers and carriers

Insured QA documentation is up to date and in compliance with customers’ needs

Logistics Specialist 10/2015 – 4/2019

Solaris Paper, Buena Park, CA

Managed logistics & transportation activities by delivering products to customers & warehouses

Monitored carriers and truckers to ensure complete delivery

Tracked containers from origin to destination and ensured all preparations for the containers arrival and customs clearance

Managed and updated shipment status and delivery data in the SAP system

Provided key information/reports to internal and external customers

Established Key Performance Indicator (KPI) and Reporting to track improvements

Determined network changes on transportation tasks processes and updated procedures

Maintained relationships with prime vendors in the import freight carrier/freight forwarder industry to ensure timely and delivery of products from vendor and to customers

Interacted with internal and external business partners(customers, consumers, transportation, vendors) to develop transportation strategies

Contact person for the mills and sales department with issues regarding order logistics

Setup Carrier Capacity and Commitment Management to support efficient supply chain

Informed relevant company personnel, Customer Service and Accounting of shipment status

Ocean Import Traffic Specialist 9/2014 – 4/2015

JAS Forwarding USA, Rancho Dominguez, CA

Successfully delivered shipments to customers on-time

Proactive in providing quality customer service

Prompt and on-time follow-up with overseas agents, carriers, trucking companies, customs brokers, warehouses and customers

Coordinated all import logistic operations and movement of products

Checked online on Terminal websites for availability of shipments

Managed import billing data

Supervised and addressed delivery status, delays and problems

Updated shipment tracking information on CargoWise EDI system

Arranged & scheduled and followed-up door delivery for customers

Logistics Coordinator 6/2014 – 7/2014

Kintetsu World Express, Rancho Dominguez, CA

Reviewed daily import emails from overseas agents

Opened new files in UFS system

Emailed Arrival Notices to customers

Sent completed documents to customs broker for entry filing

Requested for Arrival Notices from Co-loaders and Carriers

Checked availability of shipment

Import Logistics Specialist 3/2007 – 1/2011

United Cargo Management, Gardena, CA

Emailed Arrival Notices to customers & sent documents to customs broker for entry filing

Arranged payment to carriers for all collect shipments

Checked with carriers for freight release

Reviewed daily import documentation/emails from Asia

Managed import data and updated shipment tracking information on Freight Stream system

Verified and updated shipment arrivals and availability

Scheduled & arranged door delivery for customers

Advised & informed trucking companies regarding door delivery to customers

New Business Case Coordinator 11/2005 – 2/2007

Innovative Solutions Insurance Services, Los Angeles, CA

Received and reviewed all incoming policies and forwarded to agents

Received incoming delivery requirements and forwarded to carriers

Ordered APS for required new cases

Updated Agency Works System with appropriate activities & tasks completed

Case Coordinator 2/2005 – 10/2005

Potomac Group West, San Diego, CA

Set-up incoming new cases daily

Assigned new cases to specific case manager

Entered data into GBS system

Prepared reports on new informal cases and formal cases weekly

Financial/Marketing Coordinator 1/1998 – 12/2004

ATS Financial Services, San Diego, CA

Updated client accounts and assets allocation via Internet

Developed and maintained client relationships

Created reports for clients & organized all seminar events

Developed and posted company communications and events

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