Customer Service Relations

Brandy Goldman

*************@*****.*** 501-***-**** Vilonia, Arkansas

Professional Summary

Customer service expert with over 20 years of experience, highly skilled in CRS (Customer Relations Services), problem-solving, and maintaining strong customer satisfaction in high-demand environments. Successfully operated two businesses, served over 50+ customers daily, and handled 200+ calls per day. Proven ability to train and mentor staff efficiently with a strong attention to detail and professionalism. Proficient with computer systems and known for creating positive client experiences.

Core Skills

- CRS (Customer Relations Services) Expertise

- Customer Relations & Retention

- High-Volume Call Management

- Staff Training & Development

- Conflict Resolution

- Computer Proficiency

- Business Operations & Client Management

- Detail-Oriented & Organized

- Problem Solving Under Pressure

Professional Experience

Owner / Customer Service Manager

Self-Run Business Operations — Vilonia, Arkansas

1997 – 2023

- Managed daily operations of two customer-focused businesses

- Supported 50+ customers daily; handled over 200+ calls per day

- Trained and mentored new staff with a focus on efficiency and excellence

- Resolved escalated issues with professionalism and empathy

- Utilized computer systems for scheduling, records, and customer management

- Maintained strong, lasting relationships with clients

Food Service Assistant

Conway High School — Conway, Arkansas

2024 – Present

- Maintained kitchen cleanliness and food safety standards

- Prepared and served meals for students and staff

- Collaborated with kitchen team to ensure timely food service

- Managed inventory and restocked supplies as needed

Personal Caregiver

Private Client — Vilonia, Arkansas

2020 – 2023

- Provided full-time care for an elderly client including medication management and transportation

- Assisted with daily living tasks such as bathing, dressing, and meal preparation

- Coordinated with healthcare providers during rehabilitation

- Maintained a clean and safe home environment

Education

Associate’s Degree in Graphic Design and Business

Vilonia, Arkansas

References

Available upon request

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