Customer Support, chat and call specialist.

Emmanuel Okoro

081******** ***************@*****.***

LinkedIn Profile

Professional Summary

Detail-oriented and tech-savvy Customer Support Specialist and Virtual Assistant with a strong background in administrative support, social media management, and CRM systems. Adept at handling customer inquiries, managing travel itineraries, and optimizing workflow processes to enhance efficiency. Passionate about delivering top-tier client service and supporting executives with seamless administrative solutions. Skills & Expertise

Administrative Support

Customer Support & CRM Management

Social Media Management

Communication & Client Relations

Travel Itineraries & Coordination

Tech-Savvy & Digital Tools

Work Experience

Customer Support Travel by Bata (2025 – Present)

Provide top-tier customer service, assisting clients with travel and funding inquiries.

Handle and resolve complaints, ensuring a seamless customer experience.

Manage CRM tools to track customer interactions and optimize service delivery. Social Media Manager Mimic Network (July 2024 – Dec 2024)

Created and managed social media content to drive engagement and brand visibility.

Developed marketing strategies that increased social media following and interaction.

Monitored analytics to refine content strategy and audience targeting. Virtual Assistant MyFaithBase, USA (Feb 2024 – July 2024)

Managed administrative tasks, including email correspondence and calendar scheduling.

Assisted with data entry, research, and content creation for online platforms.

Provided virtual customer support, ensuring smooth communication with clients. Administrative Assistant FastPay Tech Global (2023 – 2024)

Supported daily administrative operations, managing schedules and documentation.

Assisted in coordinating meetings, handling calls, and organizing office workflows.

Maintained internal databases and streamlined operational processes. Customer Support Specialist FastPay Global Fintech (2021 – 2023)

Handled customer inquiries and resolved complaints professionally.

Assisted in CRM management, ensuring accurate data entry and customer tracking.

Provided real-time support via phone, email, and chat. Education

BSc. Computer Science Imo State University

Certifications

Social Media Management & Digital Marketing – Skilltrack Academy

Virtual Assistant & Customer Support – Hagital Institute

Customer Support, Virtual Assistance & Hospitality Management – Digital Witch Community

Tools & Technologies

CRM Software (Salesforce, HubSpot, Zendesk)

Microsoft Office Suite & Google Workspace

Social Media Platforms & Scheduling Tools

Travel Itinerary & Booking Platforms

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