Quality Assurance Site Manager

Richard Palmer

**** ******** ***, **********, ** 15216 • 412-***-**** • ************@*****.***

EXPERIENCE

Mr Magic Car Wash - Banksville

Site Manager, December 2024 - Present

• Manage all aspects of a 9 member sales team including scheduling, payroll approval, and performance oversight.

• Process and verify weekly payroll for all team members, while maintaining accurate employee records in Paycom.

• Hired 6 new staff and managed 5 separations, executing all onboarding/offboarding through Paycom

• Leveraged prior ADP expertise to master Paycom within 2 weeks via self-directed training.

• Restructured shift assignments to fill the needs of the company within 2 weeks of starting

• Maintain full coverage during all hours of operation.

• Consistently performing at the top of sales company wide nightly. AALC Daycare

HR Director - June 2022 - November 2024

• Coordinate schedules for 3 daycare centers with 63 interchangeable staff, ensuring compliance with federal and state regulations.

• Conduct background checks and manage HR operations, including payroll, for the whole company.

• Onboarded 10-20 new teaching staff annually overseeing all professional development. First American Title Insurance - Remote work from home Quality Assurance and Scheduling Manager, April 2020 - June 2022

• Managed and motivated a remote team of scheduling and QA professionals.

• Improved scheduling processes by implementing optimized resource allocation strategies, reducing product turnaround time to meet the month-to-month needs of loan originators.

• Enhanced QA procedures and protocols, resulting in a 23% improvement in error turn around through cooperation with the scheduling department.

• Demonstrated diligent operational awareness by overseeing daily functions of scheduling and QA departments, productivity addressing challenges and driving continuous improvement initiatives Working America - AFL - CIO

Field Director, July 2014 - March 2020

• Supervising up to 75 canvassers on fundraising, voter contact, and membership.

• Presented daily briefings to staff and regional leadership to develop canvassers’ skills.

• Processed payroll for 75+ staff across 3 states using ADP Workforce.

• Maintained field equipment, and handled daily paperwork and digital processing. EDUCATION

Allegheny College, Meadville PA

English and LGBTQIA+ Studies, August 2003 - May 2007

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