Customer Service Manufacturing Operations

Timothy K Routhier

***** ***** *** **** *********, N.C 28001

716-***-**** (cell)

***********@*****.***

Summary:

Experienced, well-educated Manager with a proven track record of delivering great results in manufacturing operations and strategic sourcing. Highly effective performer with strong knowledge and experience in manufacturing operations with solid analytical and communication skills. Sound judgment with good attention to detail. Well versed in quality systems for both the automotive and textile industries.

Education:

Specialty Training:

Medaille College Buffalo, New York

Bachelor of Science Degree

Business Administration (major)

Finance (minor)

Niagara County Community College

Associate degree

Business Administration

Course work in Industrial Technology

Experienced in Six Sigma and Lean Manufacturing Implementation & Practices. Six Sigma Black- Belt.

Highly experienced in SAP software systems used for Procurement and MRO Inventory Control Management.

Completed Goodyear Leadership training for advanced Procurement & Sourcing Certification

Experienced Quality System Auditor having performed or have been responsible for over 65 audits in my career.

Work Experience:

Senior Customer Operations Specialist 2023 – 2024

Columbus McKinnon

Wadesboro, NC 28170

Serve as the primary contact for customer service within the Wadesboro manufacturing facility.

Project manage new and existing orders proactively through coordination with Customer Service, Planning and Purchasing

Initiate meetings to develop actions and follow-up with activities for special customer orders or critical projects.

Prepare for and participate in conferences with Planning, Engineering and Production

Receive and initiate communications with customer service and Columbus McKinnon personnel at all levels of the organization.

Purchasing Manager 2022-2023

Bharat Forge

Sanford, NC 28320

Responsible for all procurement activities including capital equipment and MRO items as well as managing procurement staff.

Lead negotiations for Capital Equipment purchases for Plant expansion

Responsible for organizing and overseeing MRO storeroom operations

Fleet Operations Manager 2020 - 2022

D.R. Allen & Son, Inc

Fayetteville NC 28311

Responsible for leading the Fleet Maintenance Team as well as the management of fleet vehicles though equipment lifecycle.

Responsible for the negotiations and acquisition of all fleet vehicles and equipment

Procurement Director 2019-2020

Elevate Textiles

Mt. Holly, NC 28012

Assumed position as Director of Procurement responsible for all Global Indirect Procurement Activities

Worked to establish Regional & Global Procurement standards and processes.

Lead negotiations for Capital Equipment purchases for 3 manufacturing facilities.

Negotiated CAPEX purchases for manufacturing facilities that directly resulted in savings of $250 K.

Purchasing Manager 2013 - 2019

Goodyear Tire Company

Fayetteville, NC 28311

In March 2013 assumed the position of Purchasing Manager for the Kelly- Springfield tire production facility in Fayetteville, North Carolina. These duties include:

Effectively managed the Purchasing Team in the acquisition of over $100M annually of CAPEX and MRO goods and services.

Lead negotiations on a group level at both plant and corporate team levels. Upgraded and effectively managed vendor/supplier selection process to ensure key strategic corporate and plant objectives are met.

Negotiated with CAPEX and MRO suppliers to obtain the most effective overall costs and terms for required goods and services. The Fayetteville procurement team has realized EBIT savings of nearly $12.5M since 2013 due to these efforts.

Identified sourcing opportunities and potential suppliers to meet and exceed key plant stakeholder requirements. Evaluate and make recommendations based on commercial, technical, and statutory requirements. Effectively transitioned new vendors in several areas that have upgraded plant services and reduced costs.

Responsible for overseeing MRO storeroom operations of 24,000 SKU’s and the acquisition of $20M + annually in maintenance and repair items.

Work with Goodyear Leadership and Global Commodity Teams to develop and implement regional as well as plant sourcing strategies. This has allowed for vendor consolidation in key areas that has helped leverage spend and further reduce costs.

Responsible for implementation and rollout of new SAP/SRM software system. The Fayetteville plant was the first plant chosen among North American plants to implement this new procurement software system.

Chosen as member of the Regional Procurement Leadership team to define and implement purchasing policies, procedures, and best practices.

Responsible for the recruitment, training, and development of the Plant Procurement team. The Fayetteville plant Procurement Team’s performance has ranked among the highest of all Goodyear Manufacturing plants in performance and savings.

North American Regional MRO Manager 2011- 2013

Goodyear Tire Company

Akron, Ohio 44316

In this position I was responsible for total MRO Storeroom Operations of 8 North American plants with assets over 115 million dollars. Promoted and moved into this role after serving in several key Production Management capacities at the Union City, Tennessee Facility.

Responsible for overall operations as well as long term strategic planning to meet operational, tactical and savings objectives for North American MRO Storerooms.

Effectively implemented standard operating procedures across all North American MRO storerooms to ensure operational alignment standardized performance.

In the execution of these processes, North American MRO storerooms realized an 8% overall reduction in inventory while decreasing critical stock outs by over 60%.

Worked to develop and introduce new SAP inventory software that reduced inventory levels and allowed internal sourcing between plants that substantially reduced external spend and drove targeted savings in excess of 7.5 million dollars.

Worked closely with Regional and Plant Purchasing and Engineering departments to coordinate product requirements for more effective sourcing and acquisition of MRO inventory.

Developed, deployed, and coached continuous improvement process team to define, drive and sustain process improvements.

Worked to successfully negotiate outsourcing and vendor transition of Storeroom operations at several plants.

Value Stream Manager/Plant Auditor 2008-2011

Goodyear Tire Company

Union City Tennessee

Worked as member of the Union City Plant Manufacturing Team with the objective of meeting plant operational goals. Was promoted to Regional MRO Manager and moved to Akron, Ohio

Manufacturing Manager 2007 - 2008

Setterstix Corporation

Cattaraugus, New York

Responsible for overall manufacturing operations in meeting and exceeding customer, quality, safety, and financial goals.

Responsible for successfully working to develop and execute the facility manufacturing operating plan.

Established manufacturing cycles and alignment of staffing, inventory, and production control processes accordingly to ensure that schedules were met on a consistent basis.

Managed and monitored the performance and development of the management team and staff to ensure that performance targets & goals were being met.

Constantly evaluated operating processes and systems to identify and implement improvements in safety and quality, increase productivity with the goal of improving profitability.

Managed inspection and testing processes to ensure the quality of all products and adapt production and material processes to enhance product quality and reduce product waste.

Process Engineer/Operations Manager 1999 - 2007

Dal-Tile International

El Paso, Texas

As part of the El Paso management team, I was responsible for helping to successfully and consistently reach or exceed safety, quality, and productivity goals of one of the largest ceramic wall tile manufacturing facilities in North America. (Promoted to this position in April 2004 from former position as Plant Process Engineer)

Assisted in helping to define and implement plant strategic goals in meeting or exceeding Plant objectives. In each of the years serving as Operations Manager, the El Paso facility met or exceeded targeted safety, quality, productivity, and delivery goals.

As Process Engineer, worked closely with Maintenance Manager in creating and implementing plant preventative maintenance system.

Responsible for conducting production scheduling activities for facility, consistently maintaining customer fill rate of 99.8% while helping to reduce lead time from 14 to 5 days.

As ISO 9000 Quality Management Representative from 1999 -2007, actively participated in developing and maintaining plant quality systems and participating in all external and internal plant audits. Performed quality system audits at the Dallas, Conroe and Olean Facilities.

As Plant Process Engineer, worked closely on an expansion of El Paso facility, managing day to day equipment and construction activities. Expansion was completed early and under budget.

Worked closely on setting up software and equipment, troubleshooting and training of personnel on automated surface inspection units. The El Paso facility was one the first plants in the industry to install and successfully utilize automated inspection systems.

Facility Manager 1994 - 1999

Dominion Automotive Industries

Niagara Falls N.Y/El Paso TX /Juarez Mexico

Responsible for the startup and overall operation of automotive lighting & wiring harness facilities as well as distribution facilities to service U.S. customer base.

Responsible for the recruitment, training, and development of all administrative and production personnel with the goal of developing subordinates for future growth opportunities. Determined the necessary staffing and allocation of labor resources needed for manufacturing and distribution facilities.

Successfully oversaw implementation of QS-9000 Quality System at the Niagara Falls facility as a tier 1 supplier to the automotive truck industry.

Oversaw creation of a Distribution Center in Niagara Falls, NY that quickly transitioned service to all U.S. customers. Coordinated with U.S. sales force to ensure smooth and seamless transition in fulfillment of customer orders.

Performed all master production scheduling activities for facility utilizing MRP II and Kan Ban systems.

Worked and negotiated with key vendors on pricing, quality and delivery issues.

Oversaw integration of key production lines from our Canadian and U.S. operations when moved to the Juarez, Mexico facility.

Key Competencies:

Strong MRO and CAPEX sourcing expertise

Very good verbal and written communication skills.

Great Administrator with strong purchasing, analytical and negotiating skills.

Strong emphasis on training and development of associates.

Solid knowledge of all facets of manufacturing- strong developmental skills

Excellent at handling multiple tasks – good time management skills

Strong computer skills (SAP, Excel, Office)

Solid experience in Quality System Auditing and helping to develop Quality System for 3 plants. Experienced in Six-Sigma and Lean Manufacturing Initiatives. Six-Sigma Black Belt certified

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