Customer Service Bi-Lingual

Robert Gonzalez

Bartender

San Jacinto, CA *****

****************@*****.*** - 626-***-****

I am a Spanish Bi-Lingual service oriented individual with several years of experience primarily in Bartending. I am highly motivated, self-starting, professional, always friendly with a helpful attitude. I consistently stride to provide exceptional customer service.

WORK EXPERIENCE

Bartender, Silent Valley Club

Banning, CA - July 2021 to December 2022

• Greet members with a smile and a friendly attitude.

• Mix and garnish beverages according to recipe and portion control standards.

• Check members for proper identification and serve alcoholic beverages to members in accordance with federal, state, local and company laws and regulations.

• Collect and process payments from members using the point-of-sale system, process credit and debit cards, and cash transactions.

• Stock and maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice, produce and changing beer kegs.

• Take food orders, serviced food to members and check with members to ensure dining satisfaction.

• Performed monthly inventory of bar beverages and products. Bartender, Soboba Casino Resort

San Jacinto, CA - January 2019 to July 2021

• Exercised good public and customer relations skills at all times.

• Dispensed alcoholic beverages and controls service to ensure customers do not become intoxicated in accordance with liquor and hotel and company policies and regulations.

• Prepared all drink orders as required and to charge for such orders as they are prepared and in the appropriate manner.

• Complied with all liquor laws, health regulations, and company policies.

• Performed all side duties such as cleaning, garnish preparation, stocking, etc. Bartender, Overtime II

West Covina, CA - June 2012 to December 2019

• Prepared beverages, cocktails and wine orders in adherence to state and city alcohol laws.

• Maintained a clean and well-stocked bar.

• Collected money, accurately make change and accurately input into POS.

• Respond professionally to inebriated guests, as needed.

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