Facility Manager Strategic Planning

PRAVINKUMAR SHARMA

Address - Flat No – ***/A, Satellite Co. Op. Hsg. Society, Pimple Saudagar, Pune – 27. Contact No +91-907******* & International No +243-***-***-***.

{I am available on Whatsapp / Video platforms for discussion and Interviews} Email Id - *****************@*****.***

OBJECTIVE

To obtain a challenging role where my dedication and efforts are valued and rewarded. I aim to utilize my expertise and knowledge to drive organizational success and achieve both personal and career development. CURRENT EXPERIENCE SUMMARY

Facility Manager, Administration Department. BNB Groupe, Kinshasha, Congo. July 2024 – Present

- Strategic Planning for Facility / Administration team.

- Guidance to the Team whenever required.

- Prepare Budgets (including Capex and Opex) for 5 different sites & manage the properties end to end.

- Managing Corporate Office and Employee Accommodation (5 Buildings approx. 7 Lakh Sq. ft.).

- Managing Day to Day Operations for various sites.

- Ensure Daily Facility Round for Office as per Planned Activity on daily basis.

- Single point of contact (SPOC) for employee’s & Client issues.

- SPOC for Environment related activities.

- Prepared 52 Week schedule for Critical & Non-Critical Equipment Maintenance Plan.

- Managing Small Infra Modification work / Project work for all Office and Accommodations.

- Ensure Repair and Maintenance work is Planned and Completed on time.

- Work with Vendors from different sectors (Vendor Management).

- Maintain Stationery Stocks, Banners, Pamphlets etc.

- Ensure compliance with all Health and Safety Standards.

- Updated Admin Policies are circulated to stakeholders every 6 months for approval.

- Conduct Site Inspection at once a week as planned.

- Managing Third Party Contractors and Agencies for various premises.

- Liaison with Govt. Authorities and Local Team.

- Monitor if all the Lease agreement rules are followed by the clients.

- Monitor all the rent collection is done on time from the clients.

- Maintain Client & Vendor Relationship.

- Mitigate all the issues and facilities request raised by them as specified.

- Developed & Implement Process to ensure smooth operations.

- Accommodation & Transport Management for Employees & Guest.

- Maintain Asset Inventory, Stationery & Other Inventory Records.

- Procure Facility & Accommodation Related Material as cheapest price.

- Purchase Office Supplies and Other items from vendors on time.

- Introduced S.L.A. management to ensure vendor performance.

- All type of negotiations with the vendor & Purchase required Material.

- Maintenance of Security Systems to ensure Safety & Security of employees.

- Weekly Visit the Accommodation and under the concerns if any and resolve them in given TAT.

- Plan Organize and direct the Housekeeping Team to maintain cleaning.

- Maintain Inter Department relationship and taking feedback from them at regular intervals.

- Ensure Upkeep of the Medical Room including First Aid services.

- Supervise all travel and hotel arrangements for staff and visitors including visa.

- Office & Accommodation Repairs and Maintenance Work.

- Managing complete Cafeteria operations.

- Cafeteria Kitchen hygiene and cleanliness.

- Conference, Training & Events Management for all employees or as required.

- Ensure that all Administrative, Transport, financial and legal documents are kept up to date and available for audits.

PREVIOUS EXPERIENCE SUMMARY

Manager Admin & Procurement, Maitrey Corporation, Pune. MH. Mar 2022 to Feb 2024

Manager Administration, SLS Corporation, Anand, Gujarat. Mar 2021 to Sep 2021.

Manager Administration, Holzoo Online Networks Pvt. Ltd. Pune. MH Jun 2019 to Mar 2020.

Manager – Administration dept. (RESO) at IBM India Pvt. Ltd., Pune. MH May 2013 to June 2019, Pune

Assistant Manager Admin at IBM DAKSH Business Process Pvt. Ltd., Pune July 2010 to May 2013

Assistant Manager Admin at IBM DAKSH Business Process Pvt. Ltd., Pune. January 2007 to March 2010

Assistant Manager – WFM at IBM DAKSH Business Process Pvt. Ltd., Pune, Sept. 2005 to January 2007

Team Leader - WFM at E2E Serwiz Solutions Pvt. Ltd. (A TATA Enterprise), Pune, June 2004 to September 2005

Senior Data Analyst (MIS dept.) at TATA Teleservices Maharashtra Ltd. Transferred to E2E) from January 2002to June 2004

Senior Executive: HR & Administration at Pragati Road lines, Pune, January 1997 December 2001

- Strategic Planning shared with Administration team includes Guidance

- Developed & Implement Process & Policies to ensure smooth operations.

- Petty Cash Handling, Office Administration, Vehicle Mgt, Guest House Mgt.

- Security Management Including Office and Employees.

- Employee & Guest Transport Mgmt. also Trucks as an when required.

- Single point of contact (SPOC) for employee’s complaint.

- Environment Management SPOC for Pune Region.

- Vendor Management & Required Material Procurement.

- Safety & Security of Employees and Office Premises.

- Handling Site Operations for 3 campuses across Pune Region. (1.1 mn sq.ft)

- Preparing Budgets (Opex & Capex) and Fall for Pune Region along with PR.

- Vendor Finalization & Procure required Material.

- Plan, organize, and direct the team to ensure the highest degree of cleaning.

- Maintain strict inventory control and ordered supplies thru PO as required.

- Daily facility round to ensure high quality HK services.

- Ensure upkeep and availability of all Critical and Non -Critical equipment.

- Co-ordinate and keep a check on maintenance plan (52 weeks schedule).

- Measure and Approve vendor Contract & SLA

- Ensure that quality services are delivered by vendor and maintain the SLA.

- Meeting the Business Unit teams and taking the feedback from them.

- Bonding and Debonding of Material with the help of logistics team.

- Managing material transport and employee transport as well.

- Budget compliance for Pune Region.

- Timely checks, and Clearance of all vendor invoices or Bills.

- Initiate savings in various aspects, such as Electricity bills etc.

- Co-ordinate all client visits for all Business Units.

- Ensure on time delivery of the material or services.

- Seat allocation & Payroll Processing.

- Ensure upkeep of medical room and first aid services.

- SPOC for Repairs and maintenance, Office renovation of thefacility as per given TAT.

- Manage day to day activities of internal pantry and Cafeteria (550 Seater).

- Check for hygiene, sanitation, food preparation activities, kitchen cleaning.

- Events Management along with HR for all employees.

- Take handover of the new facility in co-ordination with our RE Team.

- Ensure that all Administrative, Transport, financial and legal documents are kept up to date and available for the upcoming audits.

Procurement Activities-

- Single Point of Contact for the Procurement related activities.

- Preparing Procurement related Bi-monthly Budgets.

- Understand the requirement from the User / Employees.

- Sending the RFQ to vendors. (OEM, Distributor, Dealers)

- Managing Contracts such as Facilities, AMC, Security, Emp. Transport etc.

- Analyzing the quotations received from different vendors partners.

- Negotiations with the vendors partners.

- Sending lowest 3 quotes to the User or Employees for raising the PO.

- Ensure on time delivery of the material or services.

- Developed an alternate supplier base to leverage better pricing and quality.

- On-boarding new vendors through vendor registration process.

- Resolving Employee & Supplier issues If any within agreed timelines.

- Preparing Weekly and Monthly Reports and sharing it with the MT Team.

- Coordinating with the finance team and clear vendors payments. HR Related Activities -

- Recruitment and Retention. Develop and oversee the recruitment process.

- Review job advertisements prior to posting, screen CVs, conduct telephone screenings, coordinate interviews.

- Ensure candidate documentation is collected and recorded/filed.

- Oversee all staff engagement for the country office and manage the new hire orientation and exit process.

- Compliance and Record-keeping

- Office Attendance, ensuring timely submission, approval, accuracy, & filing.

- Explain Benefits to employees.

- Facilitate job analysis.

- Coordinate with Finance Manager in the preparation of monthly Payroll.

- Appropriate staffing levels.

- Review employee final payments for accuracy.

- Supervise all travel and hotel arrangements for staff and visitors, including visas and work permit. Transport Management Dept.

- Develop and maintain efficient transport system.

- Arrange daily pickup and drop facility for approx. 900 employees.

- Successfully launched the Nodal pickup and drop structure.

- Check the routing of the cabs as per shifts.

- Ensure to achieve 100% target (shift in-time and drops).

- Ensure safety and security of employees

- Co-ordinate with the local and corporate finance team.

- Budget compliance and compliance check of the Transport vendors

- Ensure timely checking and clearance of all Transport Invoice / Bills.

- Travel and accommodation services for internal staff and clients.

- Conducted fortnightly vendor meetings.

- Auditee for all Internal & External audits.

- Ensure that all Transport, financial and legal documents are kept up to date and are available for the upcoming audits.

Workflow Management Department

- Check in to achieve the set targets & projected call volume.

- Maintain the service level of the process at any given point of time.

- Check the quality of the CCS and TLs (ICE & Doc and FCR).

- Prepare and audit payroll for IBM – Bharti Employees, every month.

- Participated in the Green Belt project.

- Help in setting up the transport process.

- Handle Security Systems and review the same as per company policy.

- Analyze reports generated by MIS analysts, snap shot, and BPO reports.

- Give feedback to process owners for better performance.

- Maintain headcount and seat count for the organization.

- Assign teams to new team leaders,

- Maintain performance records of CCEs, TL.

- Analyze reports and share feedback with TLs.

- Prepare billable reports, schedule, and plan their online and offline activity.

- Maintain headcount and seat count for the organization.

- Check compliance issues and get them resolved.

Sr. Data Analyst

- Generate daily, weekly, and monthly reports, and analyze those reports.

- Out calling the customer when required and maintain out calling data.

- Solved escalated cases on daily basis as per urgency. Sr. Executive HR & Administration

- Handle Assessment and Screening of C.V. for new hire as per JD.

- Arranging for their interview.

- On Boarding of New Employees along with Induction Process.

- Taking them for a Facility Round / Tour.

- Employee Engagement, and employee relations.

- Information about all hiring and training procedures for new employees.

- Educate employees on all type of company policies.

- Promote a positive and open work environment.

- Understand and adhere to all pertinent labor laws.

- Taking Care of the Separation process.

- Maintain HR related reports on Weekly and Monthly basis. Administration Activities:

- Maintain security & and electrical equipment with the help of tech. team.

- Create awareness in employees about Admin related company policies.

- Take care of employees from various health and safety related issues.

- Ensure compliance & audits and execute corporate HR policies.

- Contact point to source the right candidate.

- Handle assessment and screening, engagement, and employee relations.

Contact this candidate