Customer Care Service

ANU GROVER

PROFESSIONAL

SUMMARY

A results-driven professional with strong

interpersonal skills and diverse experience

working with students, athletes, and

adults. Seeking a role to effectively utilize

my expertise in building relationships and

fostering meaningful connections to drive

success and collaboration.

ACHIEVEMENTS

-Runner up in a Badminton Tournament:

Mayor's Cup, held in 2015 in Navi Mumbai,

in the open Category (women)

PERSONAL DETAILS:

Mobile: +1-617-***-****

Email: **********@*******.***

LinkedIn: Anu Grover

Location: Whitman, MA

DOB: 13th January 1976

Languages: English, Hindi, Punjabi

ACADEMIC EDUCATION

- Attended from 2006 to 2008 as a distance learning program.

- Worked on basic projects related to Computer Applications Maharishi Dayanand University, Rohtak

Masters in Computer Applications (Correspondence), 2008

- Attended from 1994-1997

Delhi University

B.Com (External), Class of 1997

CORE SKILLS:

- Customer care and service

- Google Workspace

- Microsoft Office (Excel, Word, Doc, PPT)

- Administration and organisation

- Teaching

- Event Management

- Customer Service

- Fast learner

Oracle 8 and Developer 2000 certifications

in 1998.

YWCA (Young women's Christian

Association) from July 1993 - September

1994.

Software Programming Course

Programming Certification

COURSES

Digital Marketing Course

Learned about concepts of SEO,SEM, and

more. October 2017 - December 2017

EMPLOYMENT BACKGROUND

- Manage admission of budding players, focused on the enhancement of player's game and revenue generation for the company.

-Maintain a record of all players to divide them in categories depending on their growth for the betterment of the Academy system.

Administration Head

Badminton Gurukul Pvt. Ltd. August 2018 - August 2021

-Manage Corporate schemes for Pagers.

-Handle pager activation-related services and coverage issues.

-Prepare reports and handle customer calls.

Executive Customer Care

HFCL(Himachal Futuristic Comms. Ltd) Feb 1996 - Feb 2001

-The company is in FM RDS Paging with tie-ups with ALL India Radio (AIR)

-Handle customer calls and other Pager related issues. Paging Service Executive

ECIL Jan 1995 - Jan 1996

- Procuring Reports from the Sales Teams & Distributor (Secondary Sales).

- Analyzing reports of all team Members and making meaningful excel sheets.

- Incentives planning, calculation, and declaration for every quarter.

- Planning teamwork amongst Sales executives to inculcate healthy competition ultimately benefitting the organisation.

Sales Analyst

Pegasus Panel Pvt. Ltd. September 2021 - December 2021

-Managed end-to-end onboarding processes and streamlined daily HR operations in an interior design firm, ensuring seamless employee integration and adherence to company policies.

-Supported recruitment, and employee engagement initiatives to enhance workplace efficiency

Human Resources

Divine Innovation Interior Design April 2024 - September 2024 LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES

-Proactively assisted customers by identifying their needs, suggesting solutions, and even recommending store layout improvements to enhance accessibility and shopping convenience.

-Efficiently managed multiple responsibilities—cashiering, restocking, and barista duties—to ensure smooth operations and excellent customer service. Guest Associate

Cumberland Farms December 2024 - Present

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