Operations Manager Customer Service

Douglas Prince 214-***-**** cell • ***************@*****.*** • LinkedIn Profile

Senior-Level Operations Manager

Dynamic Operations Manager with over a decade of proven excellence in managing day-to-day warehouse operations. Adept at overseeing inbound and outbound freight, leading and developing high-performing teams, and maintaining stringent quality and safety standards. Skilled in various competencies, including Inventory Management, Strategic Planning, Budgeting, and Process Improvement. A results-oriented leader committed to optimizing productivity and exceeding customer and organizational expectations. Proficient in Microsoft Excel, Data Entry, and P&L Management. Highly regarded for exceptional leadership skills and the ability to adapt and excel in fast-paced environments. Authorized to work in the US for any employer.

Skills and Core Competencies

Operations Management: Expertise overseeing daily warehouse operations, including inventory management and scheduling.

Financial Acumen: Proficient in Payroll, Budgeting, and P&L Management, focusing on maximizing operational efficiency.

Leadership & Team Building: Extensive leadership experience in guiding, training, and developing high- performing teams. Skilled in team management and team building to achieve operational goals.

Data Analysis & Reporting: Advanced skills in Microsoft Excel and Data Entry, capable of generating insightful reports for forecasting and strategic planning.

Process Improvement: Strong background in implementing process improvements to optimize workflow, increase productivity, and enhance customer service.

Strategic Planning & Forecasting: Proven strategic planning and forecasting ability geared toward meeting and exceeding both short-term and long-term objectives.

Software Proficiency: Competent in Microsoft Word and Excel, supporting efficient documentation and data manipulation.

Customer Service: Exceptional customer service skills with a focus on delivering high-quality products promptly and efficiently.

Retail Management: Experienced in retail management, including inventory control, customer service, and overall store operations.

Freight & Logistics: Comprehensive freight experience, managing both inbound and outbound logistics to ensure smooth operations.

Scheduling & Payroll: Skilled in creating and managing schedules and administering payroll to ensure optimal staffing levels and employee satisfaction.

Training & Development: Accomplished in training staff for various roles, emphasizing continued development and preparation for advancement opportunities.

Leadership and Management Experience

Campbell Soup Company 2011 – present

Manager

Oversees Comprehensive Warehouse Operations:

• Exemplifies leadership in managing all facets of warehouse operations, from overseeing complex inbound and outbound freight logistics to ensuring swift and accurate handling of parcels and transfers. Proactively cultivates and develops a high-performance warehouse team, guaranteeing punctual and efficient product delivery.

• Never failed an FDA inspection.

• Inventory consistently maintained at an optimal 98% level. Campbell Soup Company continued…

Strategically Manages Daily Planning & Safety Protocols:

• Utilizes advanced planning strategies to outperform expectations for productivity and accuracy consistently. Diligently enforces stringent safety measures, ensuring the warehouse environment remains impeccably clean and compliant with industry safety standards.

Stewart & Stevenson 2008 – 2011

Assistant Warehouse Manager

Dr Pepper 2006 – 2008

Assistant Inventory Control Manager

Assessments

Warehouse Associate Proficiency Assessment - January 2020 Highly Proficient: Completed the Indeed Assessments test, demonstrating key tendencies essential for success in warehouse roles. This accomplishment further substantiates my practical skills and warehouse management and operations aptitudes.

By excelling in this assessment, I have validated my comprehensive understanding and expertise in warehouse operations, reinforcing my commitment to excellence in this field.

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