Customer Service Quality Control

EMPLOYMENT HISTORY

Shipping and Receiving Specialist A

Boeing Distribution Services Inc., Wichita, KS — Oct 2023 - May 2024 Pharmaceutical (Post-Production) Compounding

Fagron Sterile Services, Wichita, KS — Oct 2022 - Apr 2023 Customer Service (Remote)

Walgreens, Wichita, KS — Mar 2022 - Oct 2022

• Resolved customer inquiries, adhering to company guidelines. Provided efficient solutions and escalated complex issues

• Managed customer interactions through case management system. Tracked issue resolution and documented customer feedback

• Collaborated with internal teams to resolve customer problems. Referred critical issues to higher-level staff

SKILLS

Post-production

Skillful

Multitasking

Skillful

Quality control

Skillful

Inventory management

Skillful

Order fulfillment

Experienced

Customer service

Skillful

Documentation

Skillful

Shipping

Skillful

Receiving

Product handling

Skillful

SAP Knowledge

Skillful

Wichita, KS 67219, Wichita, US, 67219 • 316-***-**** • **********@*****.*** Nakisha Davis

Shipping and Receiving Specialist

Shipping and Receiving Specialist with over two years of experience excelling in inventory management and precise order fulfillment. Leveraging expertise in shipping, product handling, and quality control, this professional enhances operational efficiency through a team-oriented approach and advanced SAP knowledge. Passionate about driving seamless workflow transitions and delivering exceptional results in dynamic environments. Verify shipment damage, ensuring precise inventory management and order accuracy. Use safety tools for handling, promoting a secure work environment. Position parts correctly for efficient order fulfillment. Employ technology for accurate order picking and inventory tracking. Prepare shipments with correct documentation, streamlining billing processes. Coordinated with team members to optimise warehouse operations, ensuring smooth workflow and timely order processing across departments.

Optimize inventory management through meticulous shipment verification, enhancing order accuracy and operational efficiency in a fast-paced distribution environment. Executed final production steps, enhancing product readiness for release and shipment. Selected and packaged products, ensuring accurate fulfillment of patient orders. Conducted medication counts and applied labels, maintaining precise inventory records. Performed visual inspections of syringes, ensuring quality before quarantine. Managed documentation and shipping, supporting seamless post-production operations. Executed comprehensive post-production tasks, including meticulous product selection, packaging, and labelling. Ensured quality control through rigorous visual inspections and accurate documentation.

Conducted thorough physical counts of medications, maintaining precise inventory records. Implemented systematic approach to order fulfilment, enhancing operational efficiency. Coordinated seamlessly with quarantine and dispensing teams, facilitating smooth workflow transitions. Contributed to cross-functional initiatives to improve post-production procedures.

• Communicated with customers, providing updates and Resolution streamlined customer issue resolution process, enhancing efficiency and reducing resolution time. Implemented proactive solutions to prevent recurring problems.

EDUCATION

G.E.D.

Urban League, Wichita, KS — 2005 - 2006

Successfully completed.

ADDITIONAL INFORMATION

Additional Work Experience

• Marketlink Inc., Wichita, KS - Customer Service (May 2019 to Apr 2020)

• Gordmans, Wichita, KS - Customer Service (Oct 2015 to Jan 2016)

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