Program Manager Data Warehouse

Marilyn Bracy

Greenville, SC *****

864-***-**** - *********@*****.***

Professional Summary

Information Systems Technology Executive, Program Manager 17 years in Financial Services, 4 Oil and Gas, 4 Consulting, 8 Aerospace, Manufacturing and Government. Experienced in creating PMO from scratch as well as data warehousing/analytics.

Skills

Customer service and support

Customer engagement

Relationship building

Goal-oriented mindset

Work History

01/2024 to Current

Registered Representative

Primerica – Greenville, SC

Obtained life insurance license and series 6 stock market license passing 4 exams in summer 2024.

01/2003 to 01/2016

SVP Senior Portfolio Manager

Bank of America – Charlotte, NC

Data Warehouse Division, Architecture - Data Warehouse Architect lead the development of the strategic conceptual and logical data warehouse 3 year architecture

Identified need for ETL tool for competitive parity and metadata tool for competitive advantage

Lead procurement effort to obtain ETL tool

This architecture won Bank of America a Zachman Architectural Excellence Finalist award in 2005

Reverse Mortgage - Senior Program Manager / Portfolio Manager – Managed all aspects of time, cost, scope delivery for all Reverse Mortgage projects in this new infant market, including the management of the 10 person team of Technology Delivery Managers and Project Managers

Developed a Reverse Mortgage Business Acumen certification program being taken by all associates in this group

Home Equity - Home Equity Senior Program Manager - Managing multiple project portfolios of projects and project managers/analysts to include Business Sustaining, Portfolio Build and Reverse Mortgage

Highly skilled in ECMS, Clarity, PCM and problem resolution

Projects varied from small to multiple millions in this portfolio and span maintenance and Transition

Member of Program Management peer review board based on scores in project management certification exam

Contributed significantly to revenue and profit results for this line of business with enhancements in online offers data base, streamlining FRLO setup automation, and merger loan conversions

Completed Six Sigma Green Belt project

Countrywide Merger - Senior Program Manager/Program Portfolio Manager for Countrywide Transition – Converted leans into project charters, financial analysis, system design, in a fast paced high volume intense critical deadline oriented dual company teams working side by side process

Personally responsible for quality, accuracy and team buy in of all 35 charters for Centralized Sales, Distributed Sales, Product and Pricing

Received a special Spirit Award from the Centralized Sales Transition Assessment team for my efforts above and beyond

Home Loans Servicing, Servicing Salesforce's Case Management Technology Workstream lead for all 4 projects, CRM tool, Correspondence, Call Routing and Telephony Infrastructure representing 12 million in technology resources to meet the OCC Consent Order requirement to provide each default and foreclosure customer with a single point of contact in 120 days

The Compliance timeline constraints have made this program on Business Reporting, Data Quality and Governance in the Cross Functional Organization

Lead a team of 8 project managers executing a portfolio covering 4 lines of business valued at 15 million

Supported all of the data standards program, Loss Forecasting

Created business acumen course and improved UAT testing decreasing dramatically release turnover time and improving quality

01/2001 to 01/2002

Vice President, Director of Data Management

Union Planters Bank – Memphis, Tennessee

The architecture utilized Oracle and Teradata data warehousing architecture, operational data stores, analytical and operational applications with state-of-the-art cleansing, house holding and codification applications

The data warehouse was suffering with serious existing architecture and data quality problems

Conducted executive level data warehouse requirements assessment and enterprise data modeling, which had never been done

Problems were elevated to management with a plan for turning the corner to best practices

Instituted the business CRM Roundtable and Data Management Council with representatives from each line of business to collaborate on joint enterprise decisions

01/2000 to 01/2001

Technical Account Manager, Carolinas

Siebel Systems, Inc – Greenville, South Carolina

Certified as technical and business consultant and training

Taught CRM to business analysts and software to technicians worldwide, in Amsterdam, Singapore

Trained in every module and technical feature

01/1996 to 01/2000

Director of Applications Management

Ahold Information Services – Greenville, South Carolina

In 1996 kicked off the development of the entire IS development support organization from scratch to include DA, DBA, NOTES development, software selection and support, project management office, enterprise and CRM data warehouse, architecture definition, and support for new IT organization

Enterprise Applications in Supply Chain, Marketing, Retail Operations and Finance were committed to replace and standardize all applications in 2 years from organization creation

Created the PMO office to support this rapid deployment across all US grocery store headquarters and succeeded in the 2 year goal

Required contracting for a custom SDLC focusing on package implementations with business process standardization

Implemented new methodology across the four applications' areas, taught it to all IT and business partners, created all support structures including change management, finance management, risk, time and reporting

Director of Strategic Planning - Implemented enterprise-wide strategic planning processes to ensure IT investments were focused on critical business processes and strategies with full participation of business and IT Partners

Particular focus on home delivery opportunity identified starting with Boston based Stop and Shop grocery

01/1994 to 01/1996

Vice President, Data Warehouse Manager

First Union National Bank – Charlotte, North Carolina

Introduced the enterprise data warehouse, metadata management, business intelligence, ETL to this large financial services firm

Presented business case to Automation EVP for go-ahead

Hired and developed IT skills and team in logical data and process modeling, data base design, and development, data administration to support data warehouse and all applications development

Spearheaded team in selection of SP2/Oracle configuration to support massive data requirements, decision support, and data mining

01/1988 to 01/1994

IT Applications Support Manager

Michelin Tire Corporation – Greenville, South Carolina

Reported to the Vice President of Administration

Responsible for information systems requirements definition and analysis to meet business needs of Marketing, Sales, and Distribution for all brands

Position required extensive international travel and communication in French

Merged the product-related business requirements of newly acquired Uniroyal and Goodrich brands into existing Michelin system

Expanded tire codification system to permit products of any brand (Michelin, Uniroyal, Goodrich) to be manufactured, distributed, and sold globally in any facility or country with centralized profitability analysis

Responsible for financial planning, budgeting, and procurement for 300 member IS organization supporting the US centralized data center and distributed desktop services

Education

MBA: Information Systems Technology, Marketing

George Washington University

BS: Mathematics and Liberal Arts

University of Mary Washington

Strategic Business Planning Graduate Courses

University of Washington, Wharton

Banking Curriculum

Banking Institute of America - Charlotte

Siebel Certified: Business Consultant, Technical Consultant

Certifications

Wine Sommelier from ISG

PMP

CSM

Sailing Captain

Real Estate

Life Insurance

Series 6 Stock Market

Publications

Business Automation Evolution

Data Base Management Systems for the Information Center

The Role of the DP Manager in the Information Center

Languages

French

Professional Working

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