Customer Service Experience

Angelina (Angie) Masango

Pretoria East *************@*****.*** 063-***-****

Professional Summary

A highly motivated and results-driven professional with a passion for customer service and business excellence. Adaptable, innovative, and committed to continuous improvement, I thrive in dynamic environments where problem-solving and organizational skills are key. I take initiative, embrace challenges, and consistently seek new and better ways to improve efficiency. My goal is to contribute meaningful value to an organization by aligning my skills, vision, and mission with its objectives while fostering professional growth.

Work Experience

We Buy Cars (Promoted through multiple roles)

Inbound Agent (Oct 2021 – May 2022)

Assisted customers with inquiries, providing accurate information and support.

Handled a high volume of calls while maintaining excellent service quality.

Ensured customer concerns were addressed effectively and professionally.

Webchat Agent (Jun 2022 – Sept 2023)

Managed real-time customer queries through webchat, ensuring quick and efficient responses.

Provided support on vehicle sales, customer inquiries, and complaint resolution.

Collaborated with internal teams to enhance customer experience.

Customer Care (CRM) Agent (Oct 2023 – Present)

Handles customer complaints and ensures timely and satisfactory resolutions.

Works closely with internal departments to improve customer experience.

Maintains high levels of professionalism and empathy in all customer interactions.

Education

NCV Certificate – Tshwane North College (2016)

Skills

Computer Literacy (MS Office, Webchat)

Customer Relations & Contact Center Expertise

Strong Organizational & Administrative Skills

Problem-Solving & Critical Thinking

Flexibility & Adaptability

Effective Communication & Team Collaboration

Certifications & Achievements

Introduction to Business Management

Turbocharge Program Certification

Projects

Me PTY LTD Program within We Buy Cars

Languages

️ English & Zulu

Reference

Comfort Matshego 082*******

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