Quality Assurance United States

THOMAS SIMMONS

Concord, California United States /925-***-**** /******.**********@*****.***

linkedin.com/in/thomasgsimmons

SUMMARY AND PROFILE

Results-oriented leader in Hospitality with a proven track record in strategic planning, increasing market share, and driving profitability. Adaptable and calm under pressure, excel in cross-functional collaboration, overseeing multimillion-dollar projects, and negotiating for significant revenue growth. Skilled in P&L management, quality assurance, and workforce planning, bring a forward-thinking approach to achieving business goals and fostering team development.

Skills

Customer Relationship Management Social Media Oversight Project Management Team Collaboration

Safety Program Management Quality Assurance Quality Assurance Marketing & Sales

Profitability Improvement Business Strategy Brand Protection Communication

Training & Development Capital Expense Negotiation Leadership

PROFESSIONAL EXPERIENCE

OLIVE & FINCH LLC - Denver, Colorado, United States

Senior Director of Operations

05/2024 - 10/2024

Lead the Commissary, Wholesale business and restaurant to profitability, higher customer service and strong financial success.

Launched new clients while contributing to the revamping of wholesale business

Created new manager bonus program to have equitable distribution.

WOLFGANG PUCK CATERING - San Francisco, California, United States

District Manager

08/2022 - 10/2023

Orchestrated complete operational oversight, managing daily operations, hiring processes, customer service initiatives, profit and loss analysis, budget allocation, and strategic marketing efforts, ensuring efficient functioning of the business.

Exemplified a commitment to excellence by instilling and upholding organizational standards among team members, resulting in the successful opening of 4 new accounts and expansion of the customer base.

Committed to continuous improvement through active engagement with industry trends, regular attendance at educational workshops, cultivation of valuable networks, and benchmarking state-of-the-art operational methodologies.

Spearheaded the successful launch of a new commissary location, strategically positioned to enhance output and boost sales in the competitive San Francisco Bay Area market.

Led a diverse team comprising Managers, chefs, attendants, cooks, drivers, and administration personnel, fostering a high-performing work environment. Effectively coordinated the efforts of the team to achieve organizational goals.

LORENZO’s PIZZERIA - San Francisco, California, United States

General Manager/Managing Partner

05/2021 - 08/2022

Elevated service excellence by instituting and reinforcing organization standards, ensuring consistent quality across all team members and fostering a customer-centric culture that enhanced overall satisfaction.

Stayed ahead in the industry through active participation in workshops, regular review of publications, building valuable networks, and benchmarking for cutting-edge professional and technical knowledge.

Successfully assumed the role of onsite construction project manager, overseeing the comprehensive remodel of a restaurant from inception to completion, effectively coordinated project elements, ensuring a seamless execution while meeting quality standards.

Upheld a proactive approach to learning and improvement by participating in ongoing education initiatives, and cultivating relationships within professional networks, contributing to the organization & adaptability.

Enforced strict organizational standards as an onsite project manager, ensuring a successful restaurant remodel. Achieved project goals through effective collaboration, adherence to timelines, and meticulous attention to detail.

FLAGSHIP@FACEBOOK - Menlo Park, California, United States

Senior Culinary Safety Manager

02/2019 - 02/2020

Led high-performing teams on multiple projects, achieving a remarkable implementation success rate of 90%, concluded each project with comprehensive performance evaluations, highlighting the commitment to team collaboration.

Developed, trained, and implemented robust safety programs, ensuring compliance with state, local, and federal regulations, demonstrated effectiveness in integrating safety seamlessly into both company and client operations.

Spearheaded a 45% increase in billable programs, overseeing the successful launch of 11 new café locations innovatively designed and implemented a new Environmental, Health, and Safety (EHS) audit process.

Ensured client satisfaction and retention by meticulously maintaining contract compliance, acquiring new business opportunities, and achieving key performance indicators outlined in contracts and business correspondence.

Implemented strategic initiatives to enhance client relationships, demonstrating a proactive approach in achieving key performance indicators, securing new business, and ensuring contract compliance.

SIS/AI SERVICES - Oakland, California, United States

Vice President

12/2017 - 03/2019

Demonstrated a solid track record of developing innovative solutions to address complex problems and challenges, showcasing a proactive and forward-thinking approach to business issues.

Utilized excellent presentation skills to effectively communicate and share best demonstrated practices with stakeholders, contributing to enhanced knowledge sharing and organizational learning.

Spearheaded initiatives that significantly increased sales and profits, leveraging the implementation of best practices and innovative solutions to drive positive business outcomes.

Consistently applied a strategic mindset to identify opportunities for improvement, offering creative and effective solutions that positively impacted overall business performance.

Played a pivotal role in fostering a culture of continuous improvement by actively sharing and disseminating best practices, contributing to the professional development of team members and positively influencing the organization & bottom line.

LOGOBOSS - Dublin, California, United States

General Manager

08/2018 - 02/2019

Orchestrated seamless collaboration among procurement, production, marketing, field, and technical services, aligning policies and practices to uphold profitability coordinated closely with corporate staff to ensure strategic decision-making.

Upheld and ensured consistent quality service by setting and maintaining rigorous organizational standards, fostering a culture of excellence among all team members.

Demonstrated a commitment to continuous improvement by actively participating in educational workshops, staying informed through professional publications, building valuable personal networks.

Fostered a collaborative environment by contributing to the team & overall success, accomplishing results as needed, and actively engaging in cross-functional efforts to achieve collective goals.

Maintained a proactive and adaptive approach, contributing to the team & success and effectiveness through the accomplishment of various related results, showcasing flexibility and dedication to achieving organizational objectives.

APPLE GILROY INC/APPLE BY THE BAY INC - San Jose, California, United States

Director of Operations

04/2014 - 06/2017

Led all company functions, overseeing P&L, operations, sales, accounting, marketing, IT, and HR. provided coaching and support for restaurant managers and team members, emphasizing service model excellence.

Successfully reduced labor waste by an impressive 20%, concurrently achieving a reduction in turnover and a notable increase in retention levels. Implemented effective strategies for optimizing workforce efficiency and satisfaction.

Spearheaded a remarkable annual increase of 15% in regional sales through a strategic focus on quality assurance, comprehensive training programs, and impactful marketing initiatives.

Functioned as a Food Safety Expert and Quality Control specialist for multiple brands, ensuring guest safety through rigorous inspections and coaching. Prioritized and implemented food safety programs to safeguard the integrity.

Proactively ensured operational excellence by coaching restaurant managers and team members for consistent execution of service models, menus, and efficient systems. Committed to fostering a culture of quality and safety.

HAWKINS MANAGEMENT CORP - Danville, California, United States

Director of Operations

01/2013 - 04/2014

Established key functional areas within the company, overseeing full P&L, FOH/BOH operations, sales, accounting, marketing, and human resources, provided coaching and support to restaurant managers and team members.

Designed and executed a training program that achieved a 10% reduction in overall training costs, demonstrating a strategic approach to cost savings without compromising quality.

Spearheaded the HR department, introducing new manuals and training programs, resulting in a notable reduction in turnover. Contributed to a more robust and effective human resources framework.

Led a team to standardize essential aspects such as paperwork, financial reports, inventory control, menu management, supply chain, vendor relations, and pricing. Consistent reporting enhanced analytical processes and yielded stronger results.

Implemented new procedures aimed at boosting profits, driving sales, and enhancing customer retention, showcasing a proactive approach to business growth and sustainability.

Black Angus Restaurants Inc. Los Altos, California, United States

District Manager

Applebee’s Services INC - Kansas City, Kansas, United States

Franchise Business Consultant

Landry’s Restaurants Inc, - Houston, Texas, United States

General Manager

Boudin Bakeries Inc - San Francisco, California, United States

Executive Area Director

Ruby’s Diner Inc - Newport Beach, California, United States

Director of Operations/District Manager

EDUCATION AND OTHERS

University of Phoenix

Masters of Business Administration (MBA)

Saint Mary & College of California

Bachelor of Arts: Integral Liberal Arts

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