Customer Service Front Office
Resume:
C O N T A C T
*********@*****.***
Harare . Zimbabwe
E D U C A T I O N
Master of Science in Strategic
Management
(2023)
Bachelor of Human Resources
Management (2019)
MEKISHEILDAH CHAOMA
H u m a n R e s o u r c e s M a n a g e m e n t / S a l e s a n d M a r k e r t i n g C u s t o m e r E x p e r i e n c e
P R O F I L E
A tested, proven, and agile Human Resources Management Professional, Sales and Marketing and Customer Experience who has acquired over six years of deep working experience across Zimbabwean economies. Mekisheildah is experienced and organized office administrator with a strong background in providing administrative support to ensure the smooth running of a busy office. As a passionate advocate for administration Mekisheildah is skilled in handling a wide range of clerical duties, coordinating schedules and meetings, managing databases, providing excellent customer service, updating files according to standard procedures and preparing reports. Proficient in Microsoft Suite and various office equipment.
Mekisheildah possesses outstanding academic and practical competencies across the entire spectrum of the Human Resources and Strategic Management gained from a thoughtful combination of academic and professional qualifications to which she continually adds in order to stay relevant in the context of evolving modes of work and fields of knowledge
Though thoroughly competent individually, Mekisheildah remains heavily invested in the Teamwork ethos as the best lever for organisational performance and also committed to maintaining a professional and efficient work environment. SKILLS
• Excellent problem solving and decision making skills.
• Adept at scheduling meetings and coordinating events.
• Experienced in managing databases and maintaining accurate records.
• Proven ability to provide outstanding customer service.
• Strong organizational and multitasking abilities.
• Excellent office administration skills and assistance P R O F E S I O N A L E X P E R I E N C E
BRANCH ADMINSTRATION AND CUSTOMER EXPERIENCE MANAGER OK ZIMBABWE Harare. Zimbabwe March 2020 – Feb 2024 Branch Administration
o Ensure all employees records are filed in personal files timeously. o Create files for new employees and maintain employee files and records. o Ensure that all HR records are filed and maintained in a systematic manner. o Provided adminstrative support to multiple excutives including scheduling,appointments and managing calenders. o Assisted in data gathering on customer count and footfall. o Supported and gave feedback to the colleagues l worked with. o Generated weekly reports for the whole cluster.
o Generated monthly HR Return reports.
Customer Experience
o Ensuring consistent and positive customer
o Interactions across all touch points.
o Key Accounts Management for a portfolio of High Value Clients. o Client Relationship Management.
o Handle Churn Mitigation campaigns.
o Analysing customer feedback and data to identify improvement opportunities. o Facilitate Product Knowledge Training within the organisation. o Collaborating with cross functional teams to enhance client satisfaction. Key Accounts Management
o Identifying and Monitoring key customers.
o Customer Relationship Management – High Value Client Segment. o Resolving queries in the shortest turnaround time. o Product and Service knowledge training.
Market and Customer Intellience
o Employs a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.
o Provides account specific input into market intelligence activities, innovation, and business development/marketing plan/targets.
SALES AND MARKETING MANAGER
Billcraft Private Limited Company Harare Zimbabwe July 2019– February 2020 o Managing brand strategy, marketing strategy and ongoing marketing campaigns in collaboration with the marketing agencies.
o Compile marketing budget.
o Market Research.
o Manage and improve lead generation.
o Organizing events both internal and external events. o Manage website and social medial platforms.
o Conceptualise, develop, and oversee production and deployment of electronic and printed promotional materials.
Marketing Research
o Conduct market research and analysis.
o Establish data management and tracking systems to improve the universities tracking efforts. Public and Stakeholder Relations
o Strategy Formulation.
o Providing support for publicity on special events. Finance and Resource Management
o Using agreed templates to set, monitor and maintain budgets. o Continually generate leads and establish rapport with new and existing clients o Strengthen and expand relationships with clients. o Maintain client contact and sell upgrades and new products. o Track performance and client statistics.
o Collaborate with other teams to develop and refine services and services pitches. o Market Research.
o Client Research and risk assessment.
SALES ASSISTANT
ENBEE STORES Dec 2014- Dec 2018
o Receipting and invoicing customer purchases.
o Properly cashing up and declaring all the money received from sales made and banking the money. o Compiling daily and monthly sales analysis reports, cash control reports and petty cash expenditure reports. o Attending to customer inquiries and /or complaints. o Maintaining, monitoring, managing and promoting of various supplier brands. o Setting and achieving sales targets .
Professional and Personal References available on request
Contact this candidate