Customer Service Delivery

ROBIN R. COLLINS

PROFESSIONAL SUMMARY

Versatile and results-driven professional with a proven track record at Helping Hands, adept in staff management and electrical troubleshooting. Leveraged cleaning expertise and business networking to enhance operational efficiency and customer satisfaction. Excelled in remodeling projects, with plumbing, electrical and tile work demonstrating exceptional hand and power tool skills. Achieved significant improvements in service delivery and project execution. WORK HISTORY

Owner/Operator, 01/2015 to 12/2023

Helping Hands - Winchester, KY

• Managed day-to-day business operations.

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

• Established strong relationships with suppliers, ensuring consistent delivery of needed products and services at competitive prices.

• Consulted with customers to assess cleaning needs and propose optimal solutions.

Construction Cleaner/Remodeling Associate, 01/2000 to 12/2014 Various / Contractor - Stanton, KY

• Completed framing, setting windows, siding, and trim installation.

• Utilized advanced tools and equipment for precise measurements and accurate installations during remodeling projects.

• Ensured compliance with all building codes, regulations, permits, inspections throughout the remodeling process.

• Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.

• Tested wiring and other system parts for electrical flow and function.

• Performed routine maintenance of plumbing systems in residential and commercial buildings.

• Demonstrated proficiency in various tiling methods, including straight lay, diagonal lay, herringbone pattern, and mosaic installations. EDUCATION

High School Diploma

George Rogers Clark - Winchester, KY

CONTACT

Address: Lexington KY

Phone: 606-***-****

Email: ***********@*****.***

SKILLS

• Cleaning expertise

• Staff management

• Chemical handling

• Waste management

• Task delegation

• Inventory control

• Employee scheduling

• Electrical troubleshooting

• Hand and power tools

• Pipe installation

• Pump maintenance

• Pressure testing

• Drain cleaning

OTHER RELATED SKILLS

• Fabric selection, preparation and

seaming techniques while making

uniforms for various companies

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