Customer Service Team Members

George Rainey

Based in Santa Monica 323-***-**** **********@*****.***

SUMMARY OF SKILLS

-Over 8 years of experience in various roles emphasizing teamwork, safety, and customer satisfaction.

-Extensive background in operating machinery and managing logistics, showcasing strong attention to detail and problem-solving abilities.

-Proven customer service skills developed through direct engagement with clients, ensuring needs are met with professionalism and efficiency.

-Knowledgeable in safety protocols and regulations, with certifications in OSHA standards, enabling effective risk management and compliance in diverse environments.

FUNCTIONAL AREAS OF EXPERTISE

Customer Service

-Engage with customers to provide assistance, answer inquiries, and resolve issues promptly and effectively.

-Process transactions accurately at the register utilizing various POS systems, ensuring a smooth and efficient checkout experience for all customers.

-Maintain a clean and organized workspace to enhance the overall environment and customer experience.

-Communicate clearly with team members to coordinate tasks and address customer needs efficiently.

-Handle customer complaints with professionalism, offering solutions to enhance satisfaction and loyalty.

-Provide product information and recommendations to customers, helping them make informed purchasing decisions.

Safety and Compliance

-Conduct regular safety inspections to identify potential hazards and ensure compliance with safety protocols.

-Implement safety procedures and guidelines to maintain a secure work environment for all team members and customers.

-Train team members on safety practices and emergency response procedures to enhance overall workplace safety.

-Monitor adherence to OSHA regulations and report any violations to management for immediate resolution.

-Maintain accurate safety documentation and incident reports to ensure compliance with regulatory standards.

-Participate in safety meetings to discuss concerns, share best practices, and promote a culture of safety within the organization.

EMPLOYMENT HISTORY

Order Picker (Forklift) July 2021 - July 2022 & January 2024 - September 2024

Lanter Distributing, Kansas City, MO

Construction Laborer July 2022 - December 2023

Pyramids, Kansas City, MO

Order Picker (Forklift) April 2020 - July 2021

Factory Motor Parts, Kansas City, MO

Team Member and Cashier January 2017 - December 2017

KFC, Kansas City, MO

General Maintenance and Clerk January 2016 - January 2017

County of Leavenworth, Leavenworth, KS

EDUCATION AND CERTIFICATIONS

Professional Development Certificate, Chrysalis, Santa Monica, CA 2024

Liuna Union Local 1290, Kansas City, MO 2022

OSHA Certificate

*Construction, Construction Safety & Health Specialist, General Industry, HAZMAT, Excavation and Trenching* OSHA Education Center, Kansas, MO 2022

GED, County of Leavenworth, Leavenworth, KS

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