Quality Assurance Data Analytics
Resume:
JUHI JAIN
STATUS- US Citizen
SPECIALTIES
Leadership
Team Building
Automation
Processes Optimization
Data Analytics
Planning and Organizing
Problem Solving
Conflict Resolution
Tool Evaluation
CAREER SUMMARY
Dynamic and results driven leader, with over 20+ years of experience in IT and Quality Assurance and Management, worked in diverse roles, of leadership for both Fortune 100 and mid-size companies. Having a deep understanding of QA principles and practices across different organizational contexts. Experience spans numerous technologies and methodologies, with a consistent focus on enhancing software quality and operational efficiency in both agile and waterfall environments. Having ability to quickly understand business needs and adapt to changes. Strategic thinker develops a clear vision and provides firm leadership to cross-functional teams to achieve goals, stay competitive and ahead of the game with a clear roadmap.
EXPERTISE
Strong Leadership and Management Skills, have a proven track record of leading and managing teams. Experienced in managing large and cross-functional projects, leading local and offshore teams, mentoring team members and provided direction towards objectives, described as being able to motivate teams with a passion for excellence.
QA Methodologies and Implementation, have experience implementing quality programs using various software development methodologies, including Agile and Waterfall. Have a track record of establishing and implementing best practices for quality assurance and enhancing QA operations. Have a well-rounded understanding of QA strategies, that is required of a leader and director. Proficiency in Defect & Incident Management, Effective defect management is vital for delivering high-quality software, and my experience in this area would be a significant asset in ensuring proactive identification of potential issues & incidents resolution. Have experience in building, structured defect governance and management process, standardize defect lifecycle, workflows and definitions, with crisp Issue tracking and logging processes to facilitate efficient escalation, prioritization and root cause analysis. Drive adoption of automation tools for managing and monitoring incidents and defects overall operational efficiency, Defining SLAs, KPIs based on timelines. Automation, mentored and lead QA automation team, fostering a culture of excellence. Driving building of regression suits for unit, and system testing, and for new features, with advance automation framework and APIs. Optimization of automation scripts. Collaborating with different teams to enhance framework as continuous improvement. Included automation, performance, security into dev. cycles. Team Management, lead a diverse team of IT professionals, on shore offshore, automation engineers, project managers, Test engineers.
QA and Operational process optimization and scalability, have experience in overseeing, managing, and optimizing day-to-day operations, finding gaps and developing new processes, which help in streamlining the QA workflow and reduce turnaround time. Problem Solving and Technical acumen, possess a strong combination of technical knowledge and strategic problem-solving skills. Adept at quickly understanding business needs, adapting to changes, and solving problems effectively. Also have a process-driven approach with good analytical skills which is essential in a fast-paced environment.
Data Analysis and Metrics Driven Approach, using data driven metrics to foresee upcoming project needs, patterns, discrepancies to drive improvements, also to foresee upcoming project needs. Have experience in performance analysis and capacity measurement, building SLAs and benchmarks.
Strong Risk and Issue Management, driving strategic prioritization, which helps in proactively addressing potential challenges and ensuring smooth project execution. Vendor & Partnership management, versed in application delivery and support, ensuring contract adherence and performance standards.
***********@*****.***
LinkedIn: @juhi-jain-qa
Freehold, NJ
FOCUS AREAS
Quality Assurance
Defect Management
Incident Management
Offshore Management
Vendor Management
Customer Management
Building Training Program, Coaching, Mentoring & developing teams, have experience conducting training sessions and building training documentation. Established foundational career ladder training programs for teams that benefitted the current and future members. Having ability and passion to mentor & train team members is vital for growing a skilled and effective QA team. Excellent Communication, negotiation and presentation skills, an active listener and pivot communication styles to different audiences, which helps with relationship building with partner teams. Demonstrate Adaptability and Versatility having worked with multiple varied technology landscapes.
PROFESSIONAL EXPERIENCE
QA OPERATIONS MANAGER PEACOCK
NBC Universal Media LLC, Manhattan, NYC 2023 - present For mobile app Peacock, as Quality Operations Manager served critical function of ensuring. Delivery and operational support to QA workstreams through planning coordination and delivery, to drive forward the Global Streaming Technology Initiatives and features across initiatives. Building a unified operating mode that strives to bring together teams and strategies. Define operational processes. Supported AWS and Jira migration. Establish training program for operations team. Defined, managed KPIs, SLAs and health metric trackers. Established incident management and resolution process to manage critical launch gating issues.
QA DEFECT MANAGER PEACOCK
NBC Universal Media LLC, Manhattan, NYC 2021 - 2023 For peacock streaming service, solved the defect management problem statements of tracking, duplication, delayed resolution cycle, assignments, triage, workflows, by understanding the gaps, issues, and broken processes, to finally developing and implement a standardized 5-5-5-5 defect management system across SW dev and test organizations with a defect master in pivotal role. Giving business value of facilitating improve quality of the software, enhanced user satisfaction, and reducing costs associated with fixing issues late in the development cycle. Analyze trends and drive long term solutions.
SR. QUALITY ASSURANCE (QA) MANAGER PBM
RxSense, Marlton, NJ 2019 - 2021
Technical QA Manager, for a Pharmacy Benefit Management web-based application. Managing Quality functions, to deliver in a fast-paced dynamic agile environment under tight schedules. Established QA Test Process, Quality Initiatives and Quality Management concepts across the Company. Overseeing projects in alignment with organizational goals. Overlooking off-shore & On- shore geographically distributed teams. Pioneer in automation initiative to establish SLAs/KPIs and benchmarks & increase the percentage on code coverage & footprint of automation. Driving the API performance analysis and capacity measurements. Visualize, Track, & Analyze KPI. Ensuring testing activities are well-organized, efficient, and aligned with project goals. Data driven insights to drive continuous product improvement, through testing, customer feedback and incidents reported. Sr. QA PROJECT MANAGER (Consultant) TDA conversion scalability program Charels Schwab, Jersey City 2021 - 2023
Technical and administrative Project Manager for Migration of TDA to Schwab for Non-Functional testing (Performance/Resiliency Engineering team (working on multi-channel PCF performance testing). Created a E2E Schwab Server migration plan from green to blue, Managed, tracked the execution steps, resolving road blockers, facilitating approvals. Involved in tools installation on the server - InfluxDB/ Grafana /java /Python /git /OpenSSH client/ TIDAL and issues resolution. Setup Graphical representation of data trends. Status reporting for Move Money, Mutual Fund & Trader Integration Performance testing, Building ‘Thousand eye’ tool’s monitoring and reporting dashboards. Facilitated Performance Test Environment built out, support multichannel testing for hot spots, reporting results. Writing business value for the hotspots Mutual Funds Testing. On boarding support for offshore resources for SOW, Create/Enter/submit (CRQ) Change request on remedy application. Performed traceability analysis.
SOFT SKILLS
Excellent Communication
Teamwork
Professionalism
Time Management
Flexible
Quick thinker
Adaptability
Emotional Intelligence
Commitment
Diligence
Consistency
Persuasiveness
TECH SKILLS
Process Optimization
SDLC, Agile, Waterfall
JIRA, Confluence, Excel
Metrics, KPIs, SLAs
UAT, SW Testing,
Automation
Web, client/server,
API/SW Integration
QMetry, Grafana
Power Point,
KPIs, SLAs
COVER
My diverse extensive experience, strong leadership, technical expertise, diverse skill sets, focus on continuous improvement and proven abilities that align well with the needs of evolving organizations would make me an asset to a software organization. Expertise in various QA methodologies, automation, defect management, and project management would contribute significantly to directing the quality and efficiency of any software development organization. PRODUCT MANAGER (Consultant) HitReels Mobile App
World BB TV, Manhattan, NY Feb 2021–2024
For short video app (Hitreels) on IOS and Android devices, involved in writing requirements, approving designs, and building launch plan. Performed multi-facet function of product manager, program manager, project manager and delivery manager. Procuring third party vendor for development. Ensured and managed deliverables from third party, defect management and solutioning of issues with third party. Managed the third-party deliverables. Performing comparative analytics of multiple social media payouts and marketing techniques. Quality engineer for system testing the MVP. Involved in Alpha beta testing of the application. Sr. PROJECT MANAGER (Consultant) Harmony
Comcast, Moorestown, NJ 2017- 2018
Project Manager/Scrum Master for Voice Integration and Certification Engineering team focusing on Harmony project driving the QA essentials for Residential core services. Having major contribution in Implementing & Improving QA Processes, Defect management, Reporting processes, Automation processes. & code Quality assessment. Coordination with procurement of vender management (RFI, RFP, SOW etc)
Sr. PROJECT MANAGER BVoIP, VDNA
At&t Middletown, NJ 2012- 2016
Technical Sr. QA Project Manager for delivery of (Network hosted SIP based VoIP service for AT&T business customers) BVoIP AGILE project and Certification & validation of BVoIP VDNA services. QA TEST MANAGER LPP Project
At&t Middletown, NJ 2010- 2016
Certifying LPP applications, standardizing, processes for test management & defect Mgt., workflows. Involved with Network survivability/redundancy/failover testing of customer managed routers QA TEST MANAGER VoIP Project
Telcordia, Piscataway, NJ 2008- 2010
Managing test teams in US and offshore and Certification of the RCS Services software application on different versions of the Platforms.
QA PERFORMANCE MANAGER (LEAD) Performance (PMOSS)
At&t Middletown, NJ 2006-2008
Migration to Quality Center, Performance Management & analysis of Fault management alert app. Sr. QA SOFTWARE ENGINEER VoIP, SIP, Automation, Perf. Vonage Holdings, Holmdel, NJ 2005 – 2006
For VoIP based application, involved in Product requirements, production support, automation development using Hammer and Certification for VOIP GUI QA PERFORMANCE ANALYST Voice-Tone, ALAMO
AT&T Labs, Middletown, NJ 2002- 2005
For Voice tone IVR project, accomplished Improving CR (change request) Management process. SENIOR MEMBER OF TECHNICAL STAFF (MTS) Soft Switch, SONET, SDM, VoIP Lucent Technology, Holmdel, NJ (former Bell Labs) 1996 - 2001 System Test of Lucent Softswitch, Media server, VoIP (CDR) application and Nuance voice to text. VOLUNTEER
Founder Roshan Care
non-profit 501(c)(3)
Organization.
Aid to food banks
(Jan 2015- Present)
AWARDS
Peer Medallion Award
Lucent Technology (2005)
Congressional Award
(2006)
Women Empowerment
Award (2022)
EDUCATION
MASTER’S DEGREE
Software Engineering &
Computer Science
Monmouth University, NJ,
USA
1991 – 1993
POST GRADUATE DIPLOMA
National Institute for
Industrial Training, Lucknow,
India
Major-Business
Management
1988-1989
DOUBLE BACHELOR’S
University of Lucknow, India
Science/ Law 1983 – 1986
Law 1984 – 1987
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