Customer Service Relations

Isabel Patton

925-***-**** ********@*********.***

Professional Summary

Dedicated and compassionate professional with over 40 years of experience in early childhood education, food service, and healthcare customer relations. Known for a friendly, upbeat personality and strong problem-solving skills. Committed to providing exceptional service to residents, families, and staff in every role. Passionate about delivering support, empathy, and clear communication throughout all aspects of care and customer service.

Work Experience

Social Service Assistant / Customer Relations

Stonebrook Healthcare Center – Concord, CA

2005 – 2025

- Met with residents and families to explain admission documents and gather insurance information

- Input and updated facility Facesheets

- Resolved resident and family concerns, coordinated with managers for timely solutions

- Maintained and organized signed forms and medical records using scanning and email systems

- Conducted follow-up calls post-discharge to ensure smooth transitions and satisfaction

- Coordinated contracted services and invoicing with families and external providers

- Scheduled and facilitated Care Conferences for Social Service Director

- Collaborated with Kaiser coordinators, discharge planners, and medical records staff

Head Cook

Palermo School – Palermo, CA

1995 – 2005

- Prepared and managed daily school meals

- Maintained kitchen hygiene and safety standards

- Ordered supplies and managed inventory

Owner/Operator – Licensed Home Day Care

Palermo, CA

1987 – 1994

- Managed all aspects of home daycare operations

- Provided safe, engaging care and early education for children

Head Teacher – Pre-Kindergarten

Hall Street Christian School – Marysville, CA

1981 – 1987

- Led educational activities for preschool children

- Developed lesson plans and maintained classroom order

Education

Early Childhood Education Certificate

Yuba Community College – Marysville, CA, 1984

High School GED, 1983

Skills

Admissions & Insurance Documentation

Customer Service & Family Liaison

Care Conference Coordination

Post-Discharge Follow-Up

Filing, Scanning & Email Communication

Excel & Document Management

Conflict Resolution & Problem Solving

Work with e-sign documentation

Projects

Created Excel spreadsheets for facility record-keeping

Developed scheduling documents for patient care conferences

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