Admin Support Corporate Communications

Ifeoma Chukwudum

** ****** ****** *****: ****************@*****.***

Fola-Agoro, Shomolu Phone: 070********

Lagos. Sex: Female

O B J E C T I V E

A highly motivated professional with skills in Content Development & Investment administration, capable of working towards meeting the corporate goals of a structured organization. Seeking growth opportunities in Investment admin, PR (Corporate communications and Media management); in a dynamic and global-focused environment that encourages professional challenges and growth. PROFESSIONAL E X P E R I E N C E

ARM PENSION MANAGERS Sept. 2021- Present

Investment Admin

Contribution Processing (Junior Analyst)

Ensure processing of all assigned schedules into clients’ accounts within 24 hours

Communicate all remittance/contribution schedule related issues and follow up with responsible units

(Relationship Management and Reconciliation Unit) and ensure resolution within the shortest possible time.

Attending to clients’ enquiries relative to contributions.

Submission of Fund Daily Report by 2:00pm for authorization

Processing and reconciling clients’ periodic contributions in line with investment guidelines

Acknowledgment of all e-mail correspondence within the unit in line with ISSO Policy.

Attend to issues arising from unprocessed monies and process discovered PINs

Maintain accuracy of client records during processing / upload to PENCOM system.

Reconciliation of schedules with bank statements. Customer Experience Analyst June 2018- Aug.2021

Informs clients by explaining procedures; answering questions; providing information. Utilizing CRM software to update databases and tools appropriately Maintain and improve quality results by adhering to standards and guidelines Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Taking part in training and other learning opportunities to expand knowledge of company and position

Building lasting relationships with clients

Email Channel

Gaining an understanding of digital market trends and opportunities relevant to the Contact Centre

Ensuring a consistent delivery of error- free service via mails, while responding and handling client’s requests and complaints.

LSF/PR January - May 2017

Trainee PR Account Executive

Liaising daily with clients and the media to build strong relationships and networks with same, often via telephone and mail

Worked as part of an account team to develop client proposals and implement PR activity in different phases

Prepare regular client reports and attend client meetings Assisted in research and distributing press releases to targeted media Attended and promoted client events to the media

Assisted with the production of publications, such as In-house magazines OTHER WORK E X P E R I E N C E

TRW Consult October – Dec. 2016

Content Developer intern

Created and curated engaging content for Company website Research required information on Projects using available resources Maintained relationships with current clients and prospects. Effectively managed company’s social media pages

Assisted in administrative duties

Produced weekly reports

Reported on Local & International news for company news site EDUCATION

B.A, International Studies & Diplomacy Jan 2008 — Nov 2011 University of Benin, Edo State

W.A.S.S.C.E. Jan 2002 — June 2007

Royal Kriston College, Lagos State

CERTIFICATION/ TRAINING

Investment Operations Certificate (Stage 1)- Chartered Institute for Securities & Investment

Contact Center Professional Certificate-Neuro Linguistic Programming ST R E N G T H S

Ability to learn and analyze situations quickly; adaptive to challenging environments Active Listening & attention to details

Planning & prioritizing- Assisted in logistical support & purchase processes for project delivery Good interpersonal skills & excellent oral & written communication- Successfully managed blog sites by curating daily content.

Problem solving and good initiative- Effectively managed customer complaints and resolved same timely.

Team player, proactive & resourceful- Successfully worked with a team of 6 in delivering on projects

I N T E R E S T S

Music, Writing and Content Development, Learning French, Volunteering REFEREES

Mrs Iziegbuwa Ayanyemi Mr Joel Otolorin

University of Lagos Holdings Info Technology Analyst (NIBSS) Human Resource Consultant Mobile: 080********

Mobile: 080********

Contact this candidate