Customer Service Entry-Level

GABRIELLA BENITEZ

Jarrell, TX 202-***-**** ️ ********************@*****.***

Professional Summary

Energetic and organized professional seeking an entry-level position in customer service or sales. Known for strong communication, time management, and problem-solving skills, with a proven ability to handle multiple responsibilities in fast-paced environments. Eager to contribute to team success through dedication, adaptability, and a commitment to delivering outstanding customer experiences.

Core Skills

Customer Service & Communication

• Exceptional Customer Service

• Effective Listening

• Professional Demeanor

• Cultural Awareness

Critical Thinking & Problem Solving

• Decision-Making

• Adaptability

• Multi-tasking

• Critical Thinking

Teamwork & Collaboration

• Team-Oriented

• Positive Attitude

• Fast Learner

Technical Proficiency

• Microsoft 365 (Word, Excel, PowerPoint, Outlook)

• Google Docs

• Social Media Platforms

• General Computer Skills

Sales & Operations

• Merchandising

• Sales Goal Achievement

• Accounts Receivable

• Cash Handling

Work Experience

Customer Service Assistant

Equity Residential – Alexandria, VA

May 2023 – Nov 2024

Acted as the first point of contact for residents and prospective tenants

Provided detailed leasing information and guided clients through the rental process

Entered customer information into the CRM system accurately and efficiently

Handled inquiries via phone, email, and in-person, ensuring timely resolutions

Escalated complex issues to appropriate departments while maintaining professionalism

Sales Associate

Verizon – Washington, DC

May 2022 – Dec 2022

Assisted customers with product selection, upgrades, and service plans

Promoted accessories and special offers to increase sales and customer satisfaction

Built rapport with customers, contributing to repeat business

Processed returns and exchanges, resolving concerns with efficiency and care

Sales Associate

AT&T – Wheaton, MD

Feb 2021 – May 2022

Delivered product recommendations based on customer needs

Consistently met or exceeded monthly sales targets

Maintained floor displays and ensured products were well-stocked and visually appealing

Handled returns and provided technical support with mobile devices and services

Front Desk Receptionist

Planet Fitness – Silver Spring, MD

Feb 2019 – Feb 2021

Welcomed members and maintained a friendly, professional environment

Opened new accounts and updated member information

Managed front-desk operations, including answering calls and handling payments

Resolved member concerns and ensured a high level of customer satisfaction

Education

High School Diploma

John F. Kennedy High School – Silver Spring, MD

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