It Support Cybersecurity Analyst

TANAKA ZVAKARAMBA

New Jersey, NJ ***** ********@****.**.*** 201-***-**** LinkedIn

EDUCATION

Yeshiva University, Katz School of Science and Health, New York, NY Master of Science in Computer Science, December 2026 Relevant Courses: Cybersecurity Foundations, Network, Data and Communication Security, Advanced Algorithms, Emerging Programming Paradigms

Bindura University of Science Education - Bindura, Zimbabwe Bachelor of Science Honors Degree in Computer Science, December 2022 SKILLS

Programming & Tools: Python, SQL, Java, Django, C++, Docker, Apache Airflow Cybersecurity & IT: Vulnerability Assessments, Penetration Testing, Incidence Response and Digital Forensics, DNS & SSL Configuration, cPanel/WHM, Computer Networks and Network Security CERTIFICATIONS

IBM Cybersecurity Analyst Certificate

CYSA+ (CompTIA Cybersecurity Analyst)

CompTIA Security+

PROFESSIONAL EXPERIENCE

Webdev Private Limited, Harare, Zimbabwe January 2023 – December 2024 SME Hosting IT Support Officer

• Provided technical support via phone, email, and live chat to resolve client hosting issues promptly.

• Managed domain registration, DNS configuration, and SSL setup ensuring client site security and uptime.

• Administered hosting accounts through cPanel, WHM, and Plesk, including email and database management.

• Investigated performance issues and optimized websites for improved load times and reliability.

• Supported migration and deployment of websites to new servers or cloud environments, ensuring seamless transitions and zero downtime.

• Analyzed and reported hosting performance metrics to identify trends and recommend improvements for server capacity and performance.

Ultitech Business Solutions, Harare, Zimbabwe February 2021 – March 2022 IT Support/Infrastructure

• Performed vulnerability assessments and penetration testing, identifying security risks and reducing potential threats to client infrastructure

• Managed hardware and software installations, upgrades, and troubleshooting, ensuring minimal downtime and continuous productivity for clients

• Implemented data backup and recovery solutions, safeguarding client information and significantly reducing risk of data loss

• Provided timely remote and onsite technical support, addressing and resolving system outages to maintain business continuity

• Developed clear, comprehensive technical documentation, streamlining knowledge transfer and improving support response times

• Delivered training sessions to users on new systems and software applications, increasing staff proficiency and productivity

PROJECTS

Automated AI Stock Trading System Spring 2025

• Designed and developed an end-to-end trading system that uses machine learning techniques

(XGBoost) to generate trade signals based on technical indicators (RSI, EMA, ATR).

• Integrated external data sources (Twitter and news sentiment analysis) to refine signal accuracy, collaborating with peers for data validation.

• Containerized the solution with Docker and automated workflows using Apache Airflow, ensuring robust and repeatable deployment.

• Backtested the trading strategies to evaluate performance metrics such as cumulative return, drawdown, and win rate, resulting in measurable improvements in trade execution.

• Visualized performance trends using Matplotlib and Pandas to facilitate data-driven decision-making.

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