Customer Service Manager

Jennifer Piazza, Customer Service Manager

New York, 10002, United States, 646-***-****, ************@*****.*** SUMMARY Dynamic Customer Service Manager with over 5 years of experience in the hospitality industry. Expertise in training and supervising staff, resolving customer issues, and ensuring compliance with health and safety regulations. Achieved customer satisfaction through effective communication and problem- solving, handling over 50 customer calls daily. Proven ability to enhance sales and improve operations. Ready to bring exceptional customer service skills and leadership to Airport Customer Operations, contributing to an exceptional travel experience for all passengers.

WORK EXPERIENCE

12/2021 – 10/2022 Supervisor/Shift leader, Beechers Cheese/ The cellar New York, USA Oversaw all restaurant operations, ensuring seamless operations and exceptional customer experiences.

Trained and supervised restaurant staff to comply with food health and safety regulations, enhancing overall service quality. Resolved customer complaints effectively, fostering a positive dining environment and improving customer satisfaction.

02/2019 – 03/2020 Assistant General Manager, Flying Fisherman New York, USA Managed over 50 customer calls daily, providing prompt and efficient service to enhance client satisfaction.

Ensured strict compliance with hygiene and food safety regulations, safeguarding the health of patrons.

Completed inventory assessments and oversaw shipment processing, optimizing operational efficiency.

Supervised all restaurant areas for cleanliness and maintenance, promoting a welcoming atmosphere.

Recruited and hired talented employees, building a strong, skilled team committed to excellence.

Resolved patron issues utilizing effective communication skills, enhancing guest relations and retention.

Enhanced sales through innovative product promotion and creative menu selections, driving profitability.

02/2018 – 01/2019 Server/Bartender, Cronin & Phelan Irish Pub Queens, USA Prepared seating and additional silverware for large groups, ensuring readiness and efficiency for high-volume service.

Collected payments and accurately balanced cash receipts, maintaining financial integrity.

Processed orders efficiently and communicated effectively with kitchen staff, enhancing service flow.

Maintained cleanliness in dining areas, creating a pleasant and hygienic environment for guests.

01/2016 – 06/2018 Manager/Server/Bartender, Cuckoo's Nest Irish Pub Queens, USA Bussed and reset tables promptly to maintain service efficiency. Served beverages and monitored patrons' alcohol intake responsibly, ensuring compliance with safety regulations.

Worked proficiently with POS system for orders and billing, ensuring accurate transactions.

04/2013 – 11/2016 Server/Closing Server, P. J. Clarke's New York, USA Upsold high-profit items to enhance sales, effectively maximizing revenue opportunities.

Maintained thorough menu knowledge to answer customer inquiries, elevating the dining experience.

Managed opening, closing, and shift change duties, ensuring operational continuity.

EDUCATION

09/1990 – 06/1998 Professional Performing Arts

High School Diploma

New York, USA

SKILLS Performance Assessment Quality Assurance

Customer Service and Rapport High Volume Dining

Upselling and Cross Selling

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