Quality Assurance Customer Service

*

BARBARA BALL

**** **** ***** ****

New Windsor, MD 21776

240-***-**** (C)

***************@*****.***

Summary

Accounting Specialist skilled at resolving complex customer issues in a timely manner. Document Conversion/Imaging, Quality Assurance Control, IT, Web development and Technical Manual Development. Highlights:

Cost Point (used with the Government and Contractors)

Xebra Accounting Software

Adobe Acrobat PRO

SharePoint

EXCEL - Advanced

Deltek

QuickBooks

Microsoft Office Suite

Outlook

Data / Document Conversion (XML, Frame Maker, PDF, etc)

Broad Vision and Quicksilver

Web Development and Design

Adobe Photoshop and DreamWeaver

Nuance Paperport Deluxe

Omni Page OCR for Conversion

Highly experienced with Quality Assurance Control

Security Clearance through GSA for White House Executive Building Experience

Matrix Imaging Solutions Feb 2022 – Dec 2024

Frederick, Maryland

Account Manager

Responsibilities/Duties:

Keeps accurate records of customer interactions, process customer accounts, and file documents. Assist with the enhancement/development of internal standards and processes. Work with the accounting department on outstanding customer invoices. Work with the accounting department on invoicing customer related PO’s. Performs other related duties as assigned.

Create Purchase Orders within Xebra Software.

Invoice over 800 POs on a weekly basis.

Run credit card payments on a daily basis.

Create business cards for Car Dealers in the metropolitan area. Pull and Price PO’s with invoices from outside vendors. Place all ecommerce orders.

Place customer call in or emailed orders.

Customer Quotes.

Enter all acknowledgements or shipping info received into PO’s. Print and pull queue from our Sales Representative. Invoice Throttle, about 400 Invoices weekly.

Collect Throttle payments.

Invoice Printograph Orders of Business Card jobs.

2

File customer folders away as needed.

New File labels – create new file labels for new customers or new items. Check Jiffy Lube GROW Invoice inventory, Orders to replenish, etc. Re-format EDPO info on Excel spreadsheets – very professional. Invoice EDPO on a weekly basis.

Run Valvoline Open Order report. Provides customer service support over the phone and email answering questions for orders. Create quotes, PO’s and places orders for customers. Up sell/cross-sell to existing customers through account penetration. Onboard new Matrix customers

Resolves any emerging customer problems with accuracy and efficiency. Builds sustainable relationships and trust with customer accounts through open and interactive communication. Manages incoming calls and customer service inquiries/changes to current setup. Identifies and assesses customer’s needs to achieve a high level of customer satisfaction. Provides accurate, valid, and complete information by using the proper methods, tools, and resources. Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution. Goes above and beyond to engage customers & team members. Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.

Provides an overview of the Matrix Program(s) for new prospects and returning customers. Self-Employed May 2010 to Jan 2022

BAB's Designs Webmaster/Developer

Use web development skills/experience to advice customers and assist them in developing a web presence (to include web site, Face book and Twitter) that meets customer needs.

Develop a draft website using Dreamweaver and/or Photoshop. Conduct final review with customer, then post/host the site(s) and maintained. Many websites were produced as examples per request. D.H. Steffens Company - March 2005 to April 2010

Lexington Park, MD

Administrative Assistant/Document Control Specialist Webmaster for the company’s website.

Receive/route all incoming phone calls

Type correspondence.

Utilize Paperport scanning software to archive paperwork into electronic files. Perform XML data tagging and PDF conversion for printing Convert hard copy forms into fillable PDF files using Adobe Acrobat PRO Conduct office inventory, configure and order needed supplies. Scanned and indexed large drawings on a Large Format Scanner. Scan and email reports, file project folders, update calendars. Scan, edit, crop and package survey drawings appropriately for County submissions. Symtech Corporation - April 2000 to February 2005

Alexandria, VA

Document Conversion/Systems Analyst

Support PMA-299 & PMA-207 at Naval Air Systems Command. Reconstruct old, damaged documents via scanning and editing using various software. Incorporate customer defined hyperlinks into PDF files Develop technical manuals and other documents in PDF format 3

Metters, Industries - October 1999 to March 2000

Patuxent River, MD

Senior Analyst

Support PMA-299 at Naval Air Systems Command.

Update Technical Manuals and Maintenance Plans.

Scan and edit photo files for photo database.

Update, populate, and reconcile Navy budget and tracking applications. Metters Industries - July 1998 to September 1999

Patuxent River, MD

Budget Analyst

Financial support of PMA-299.

Use Cost Point for Accounts Receivable transactions. Develop and maintain budget execution plans.

Track funds and monitor obligations and expenditures of funds. Track travel expenditures and reconcile payment vouchers. Update, populate, and reconcile various Navy budget applications. Security Clearance: Background checked to secret but cleared up to classified level. Education

P.G. Community College (Degree)

Accounting I and II – Associate’s Degree.

Cobalt Programming.

Southern Maryland Community College (Certificates)

PC Optimization and Repair

Information Technology Advanced Web Development

Programs used: Dreamweaver

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