Customer Service Receiving Clerk

ALEXANDER

MONIQUE

@ cross****mal.com

zerz*asess

* *******, *******

SKILLS

+ Report writing

+ Incident report

+ Security quad license

Emergency response

Relationship builaing and

‘management

CCTV surveilance

Detai-oriented

Customer Service

Cashier Handing

Shipping and receiving clerk

Software, knowledgeable

Assembly

EDUCATION

Mary D Bradford High School

Kenosha, Wi

Ligh School Diploma: Science

Education

PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional wth a strong background in

security and customer service, exemplified during tenure at GardaWorld

Security Praven ability in incident reporting and emergency response,

fostering relationships that enhance safety and satisfaction. Recognized

for reducing shiping errors and improving order accuracy in previous

roles, ensuring seamless operations.

WORK HISTORY

GardaWorld Security - Security officer

Kenosha, WI + 09/2019 03/2025

+ Greeted guests professionally and courteously to cultivate

welcoming atmosphere while making safety top prioty.

+ Acted quickly during emergency situations to reduce opportunity for

damage and injury.

+ Patrlled and monitored premises in company vehicle, on bicycle,

and by foot.

+ Provided excellent customer service while addressing visitor

Inquiries or concerns related to facility safety or access control

procedures

+ Prevented unauthorized access to facies by enforcing strict entry

protocols and verifying identification.

+ Checked and verified photo identification prior to granting facility

+ Reported suspicious activities and persons to law enforcement.

*Oversaw daily monitoring and patrolled builings, grounds, and werk

sites,

+ Wrote detailed reports on property damage, theft, presence of

‘unauthorized persons and unusual incidences.

+ Screened individuals and prevented passage of prohibited articles,

Into restricted areas,

Walgreens - Customer Service Representative

Kenosha, WI + 08/2019 07/2021

1+ Managed hgh-stress stations effectively, maintaining

professionalism under pressure while resolving disputes or conflicts

+ Resolved customer complaints with empathy, resulting Increased

loyalty and repeat business.

+ Handled escalated calls efficiently, finding satistactory resolutions

{or both customers and the company ake

+ Responded to customer requests for products, services, and

company information.

+ Enhanced customer satisfaction by promptly addressing concerns

and providing accurate information.

+ Developed strong product knowledge to provide informed

recommendations based on individual customer needs,

+ Developed rapport with customers through active istening sil,

leading to higher retention rates and positive feedback fom clients

Converse Warehouse - Shipping Clerk

Kenosha, WI + 04/2016 - 05/2019

+ Coordinated with warehouse staff to ensure timely order futilment

and delivery.

+ Collaborated with customer service team to resolve shipping issues

and provide timely updates to clients

+ Reduced shipping errors by implementing a thorough quality contrat

system for outgoing orders.

+ Handled highvolume paperwork and collaborated with

administrators to resolve invoicing and shipping problems.

+ Assisted in training new employees on company shipping polices and

procedures, promoting consistent quality across the team,

+ Checked bile of lading, outgoing package paperwork, and ather

ocumentation for accuracy.

+ Maintained accurate inventory records, ensuring seamless order

processing and shipment tracing.

Yamaha Motor Co., Lt - Order Picker

Kenosha, WI » 02/2014 04/2016

+ Collaborated with team members to ensure timely completion of

‘orders during peak demand periods.

+ Excellent communication skis, both verbal and written,

+ Reduced order procesing time with the use of RF scanning

{equipment and inventory management software.

+ Improved order accuracy by meticulously picking tems according to

ick ist and packing sip requirements.

+ Enhanced customer satisfaction levels by consistently maintaining

high standards of accuracy in flfilting orders.

+ Performed proper lifting and handling techniques to maintain safe

working environment.

Contact this candidate