Customer Service Sales Associate

Sharleeta Williams

*** **** **** ***. *** Nashville, TN 37204

Cell: 502-***-****

Email: *********.********@******.***

Description

I am a dependable, fast-paced learner, hardworking, and determined individual. I am a communicator, problem solver and team player. My ambitions are to develop a career in the film industry as an actress, director, and producer. The act that will separate myself from others in this field; will be the passionate energy, drive, and creativity I bring into every environment.

Education Graduated/GPA

Lincoln Elementary School Year of 2009

Highland Middle School Year of 2012

Ballard High School Honors student that graduated year of 2016 with a 3.5 GPA.

Western Kentucky University Year of 2020 graduated with a 2.9 GPA.

Degree

My degree at Western Kentucky University is in Broadcasting with a concentration in Video Production with a minor in Entrepreneurship.

Dean’s List: Spring 2020

Broadcasting Qualifications:

Basic Television Production

Electronic Media Writing

Video and Field Production

Documentary Film

Post- Production Skills

Animation Editing

Avid and Premier Editing Skills

In-person Interviews

Cinematography

Mass communication Law and Ethics

Public Relations

Production and Directing Short Films

Script Reading

Screenwriting

Floor Directing

Camera Operator

Job Experience Job Description

JCPenney

September 2013-August 2016

Sales Associate of Children’s Department

Mall of St. Matthews/ Louisville KY, 40207

Cashier

Customer service

Kids and women show associate

Folding clothes

Fitting room

Customers personal shopper

Credit card sign-ups

Reward program sign-ups, tagging markdowns

Inventory counter

Online order receiver and sender

Off Broadway Shoes

April 2017-August 2017

Sales Associate of Women’s and Men’s Shoes

Shelbyville Plaza/ Louisville, KY, 40207

Cashier

Customer service

Stocked shoes

Customer’s personal shopper

Tagging mark downs or new stock

Inventory counter

Rewards program sign-ups

Cleaned bathroom

Empty trash

Express

October 2017-January 2018

Sales Associate of Women’s and Men’s Clothes

Mall of St. Matthews/ Louisville, KY, 40207

Cashier

Folding clothes

Fitting room

Credit card and reward sign-ups

Personal shopper

Restock

Dillard’s

May 2018- August 2018

Sales Associate of Women’s Swimsuits

Mall of St. Matthews/ Louisville, KY, 40207

Cashier

Fitting room

Personal shopper

Credit card sign-ups

Customer service

Marked down tags

Online order sender

Radial Warehouse (Surge)

May 2020- August 2020

Warehouse Packer

Packing Dicks Sporting Goods merchandise

Folding Clothes

Breaking down boxes

Kept merchandise organized

Auto packing

Louisville Slugger Field

May 2019- August 2019

Caterer/concession stand

Preparing tables

Preparing food

Prepping food

Serving Food

Cashier

Serving alcoholic beverages

The Home Depot

January 2021- March 2022

Sales Associate/ Customer Service

Training New Hires

Answering phone calls

Home Depot. Com orders

Returns

Cashier

Stage orders

Curbside pickup

Deliveries

Contacting Vendors and Customers

Making changes to orders through different systems “Order Up and ESVS

Hilton Garden Inn

March 2022- December 2022

Guest Service Agent

Training New Hires

Making reservations/cancelling reservations

Answer phone calls

Checking in and out guest

Solving reservation problems

Stocking pantry

Stocking guest supplies

Creating Corporate Group reservations

Guest Server

Printing reports

Modifying and organizing reservations

Cashier

Skywest Airline reservations

Hotel Fraye Hilton Curio Collection

December 2022- Current

Night Auditor/ Promoted Night Audit Supervisor/ Accountant

Training New Hires

Market segmentation/ PVNG report

Runs audit for the date prior

Making reservations/ canceling reservations

Resolving reservations

Printing reports

Operate/handle telephone lines

Stocking guest supplies

Creating night audit schedules

Modifying and organizing reservations

Cashier

Cross-selling

Upselling

Follow ups

Personalization

Staying up to date on policies, protocols, and regulations

Consultative selling

Cash handling

Plan ahead

Customer relations

Keep up with market trends

Active listening skills

Understand competitor offerings

Soft selling approach

Prioritizes high value task

Multitasking skills

Problem solving skills

Educating guest on benefits and amenities

Checking in and out guest

Hotel effectiveness report

Rolling over the system to the following date

Runs accounts receivable reports

Reconcile and completes all daily front desk agents’ work

Accountant

Escorts incoming guest to their rooms when feasible

Sends emails of daily reports to executives/managers, leadership team, and front desk

Oral and written communication skills

12 years of customer service experience/3 year of customer service experience in hospitality

Run’s final trial balance to post room and close day

Provides next day report for front office, housekeeping, sales, and executive office as required

Tax Reconciliation

End of Month Report

Entering Banquet Checks

Changing Server Room Tape

Entering Food & Beverage hotel effectiveness report

Maintenance safety/fire alarm trained

Alaska Airline Reservations

Competed a Leadership Development I certification

Skills/Hobbies/Activities

Writing

Editing

Movies

Fashion Shopping

Track and Field

Editor

Cooking

Organization: Member of Zeta Phi Beta Sorority Inc. April 2019-December 2020

Grammateus/Step Master /Media Dove

Grammateus/Secretary:

Secretary of every week's meeting

Wrote notes through Microsoft Word

Sent emails to every chapter member of the minutes from the meeting.

Responsible for roll call

Mandatory attendance as a grammateus to predominantly every meeting.

Step Master:

Scheduled practices

Hired videographer

Choreographed, learned, and taught steps

Media Dove:

Functioned the Omega Delta social media accounts

Broadcasted/ Posted any events, programs, history, and community service.

Community Service

JCPS Fall Festival volunteer at Coleridge Taylor Elementary School and Lincoln Elementary

Lincoln Elementary Math Night volunteer

Participated in Bright-side community cleanup

Assisted with taking children shopping through the resource center

Numerous of Humane Society volunteers

Feed the homeless and the hungry on Thanksgiving

Donated clothes to the homeless

Car wash for high school Ballard Choir

Zeta Phi Beta Sorority inc. highway clean up

Signature HealthCare of Bowling green (Nursing Home)

Backpack Drive at Dishman McGinnis Elementary School

Donating to Goodwill

Feeding the homeless at the Red Cross

Zeta Phi Sorority Inc volunteered at the Housing Authority in Bowling Green, KY

Community service at Signature HealthCare nursing home

Donations for March of Dimes

Donated/made peanut butter and jelly sandwiches Zeta Phi Beta Sorority

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