Account Representative Data Entry
Resume:
M
LeeAnne Meinel
***.**********@*****.***
Williamstown, NJ 08094
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth. Hardworking and reliable National Account Representative with strong drive to succeed. Offering communication and collaboration strengths. Highly organized, proactive and punctual with team-oriented mentality. Strong knowledge of Microsoft Office.
SKILLS
Detail-Oriented
Problem-Solving
Verbal and Written Communication
Customer Service
Operational Records Review
Relationship Building
Operating Procedures and Policies
Decision Making
Problem Solving
Time Management
Customer Order Management
Data Analytics
Customer Portfolio Management
Client Base Retention
Document Management
Data Confidentiality
Appointment Scheduling
Inventory Planning and Management
Account Servicing
Brand Marketing
Brand Development
Account Acquisition
Territory Management
Database Management
Operations Management
Understanding Customer Needs
Efficient and Detail-Oriented
Transaction Processing
Issue and Complaint Resolution
Upbeat and Positive Personality
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Order and Refund Processing
Multitasking and Prioritization
Computer Skills
Team-Oriented and Cooperative
Work Prioritization
Teamwork and Collaboration
Patient and Empathetic
Membership Inquiries and Renewals
Microsoft Office
Multi-Line Phone Systems
Remote Office Availability
MS Office
LiveChat Messaging
Administrative and Office Support
Proficiency in Microsoft Office and G Suite
EXPERIENCE
National Account Representative
Williamstown, NJ
COPS Monitoring/ May 2021 to Current
Gathered and modeled activity data to uncover any issues and adjust strategies to capitalize on latest information.
Connected with current customers to assess satisfaction, determine needs and offer my assistance and guidance.
Oversaw customer's day to day needs and program changes.
Offered solutions to meet diverse requirements.
Reached out to customers to assess satisfaction levels and current needs.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Compiled, sorted and verified electronic data to support quality control.
Gathered and documented statistical information to generate reports.
Data Entry Clerk
Williamstown, NJ
COPS Monitoring/ Jul 2014 to May 2021
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Adhered to strict data confidentiality policies to prevent information leakage.
Proofread and edited documents to correct errors.
Exceeded quality goals to support team productivity.
Identified, corrected and reported data entry errors.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Used data input interface to transcribe information from physical source documents into databases.
Reviewed database entries to verify regulatory compliance.
Alarm Dispatcher
Williamstown, NJ
COPS Monitoring/ Jul 2011 to Jul 2014
Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
Reported incidents of suspicious behavior.
Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
Maintained accurate records of data recorded.
Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
Provided recorded media to authorized personnel.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Legal Secretary
Cherry Hill, NJ
DiTomasso Law Firm/ Oct 2006 to Sep 2010
Drafted letters and prepared legal correspondence for attorneys and legal assistants.
Coordinated and scheduled meetings and telephone conferences.
Photocopied all correspondence, documents and other printed materials.
Received and disbursed incoming mail.
Composed and revised legal documents, letters, depositions and court documents.
Proofed documents and submitted to attorneys for review.
Composed and revised letters and depositions.
Opened new client files and new matters in CMS.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Processed summonses, subpoenas and complaints.
Organized and maintained law libraries, documents and case files.
Checked office supplies stock and placed orders to maintain levels.
Assisted in preparation of engagement letters.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Acted as liaison between clients, vendors and attorneys.
Processed and distributed invoices to bill clients.
Membership Services Representative
Williamstown, NJ
Sam's Club/ Jun 2004 to Oct 2006
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Displayed strong telephone etiquette, effectively handling difficult calls.
Answered questions and informed customers of current sales and promotions.
Handled client inquiries with exceptional professionalism and enthusiasm.
Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
Provided customer service and issue resolution to increase QA satisfaction levels.
Consistently met service team sales targets and call handling quotas consistently.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Collected payments for Membership fees and credit card payments, and updated accounts to reflect new balances.
Cross-trained on th front end (cashier) roles in order to provide skilled back-up for customer-facing teams.
Established membership loyalty, executing flawless customer retail account management.
Diminished financial discrepancies and managed monetary transactions, including credit card transactions.
EDUCATION AND TRAINING
High School Diploma
Williamstown High School Jun 2004
Williamstown, NJ
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/leeanne-meinel
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