Customer Support Power Bi

Kavita Yele

+1-425-***-**** **************@*****.*** portfolio LinkedIn

Detail-oriented Data Analyst with a strong background in customer support and database management. Skilled in analysing large datasets, identifying trends, and providing data-driven insights to enhance business performance. Proficient in SQL, Excel, and visualization tools like Tableau and Power BI. EDUCATION

Sant Gadge Baba Amaravati University Buldana, India. Bachelor of Engineering in Information Technology 2008 – 2013 SKILLS

Technical: SQL, Python, ETL, Data Visualization, Dashboard, Data Analysis. Tools: Power BI, Excel, Git, Tableau

CERTIFICATIONS

• Google Data Analytics Specialization for professionals – Dec’23 (link) EXPERIENCE

Kinder care Learning Centre Redmond, USA.

Assistant Preschool Teacher Feb 2024- July 2024

• Support lead teachers in lesson preparation and implementation in alignment with Montessori principles.

• Planned and delivered personalized lessons to a class of 17 students, boosting overall class participation by 30% Big Deal Properties Pvt Pune, India.

Customer Support Associate Feb 2015– Jul 2015

● Creating and maintaining records for customer profile in Internal CRM and database. Managed timely and effective replacement of Incomplete or missing records in the database using existing queries.

● Collaborate with the field sales executive team to ensure customer information, profile is updated in the internal tools and CRM.

● Retrieving customer information from CRM, internal database and preparing customer profiles summary. presenting to sale managers.

● Preparing and presenting weekly and monthly reports about customer leads, requirements, and deal status to Account Managers team.

PROJECTS

Madhav Ecommerce Sales Dashboard

• Analysed Ecommerce sales data and created interacting dashboard using Power BI.

• Tools: Power BI

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