Customer Service Montego Bay

Shanice Lewis

Old Pen, Hopewell PO, Hanover Tel: 876-***-**** ***************@*****.***

Objective

Motivated and detail-oriented professional seeking an opportunity to apply my skills in customer service, administration, and problem-solving. Committed to delivering excellent service, improving efficiency, and contributing to a dynamic team environment.

n, while fostering personal and professional growth.

Experience

Debt Counselor / Unit Manager

Segoso Caribbean, Catherine Hall, Montego Bay

August 2023 – February 2025

Handle inbound and outbound calls to resolve customer inquiries and concerns.

Provide assistance and resolve customer questions via chat, email, and SMS.

Process payments and facilitate timely resolutions to customer billing issues.

Maintain accurate records of customer interactions and payment histories to ensure data integrity and support compliance.

Lead a team of debt counselors by overseeing daily operations, setting performance goals, and ensuring high standards of customer service.

Conduct regular training sessions to keep team members informed on policies, compliance standards, and effective communication techniques.

Monitor and evaluate team performance, providing constructive feedback and support to enhance efficiency and customer satisfaction.

Utilize excellent communication and problem-solving skills to drive customer satisfaction and loyalty.

Soft Collection Agent

Radius Global Solutions, Freeport, Montego Bay

August 2022 - August 2023

Contacted customers with overdue accounts through phone, email, and SMS, ensuring effective communication and professionalism.

Used negotiation skills to arrange payment plans and settlements that aligned with both company policies and the customer’s financial situation.

Maintained a high level of empathy and patience to support customers in addressing outstanding balances while fostering positive relationships.

Documented customer interactions and payment commitments accurately, ensuring compliance with legal and regulatory standards.

Email/Chat Agent

Tele-Performance, 1 Mangrove Way, Montego Bay

March 2021-May-2022

Responded to customer inquiries via email and chat, addressing issues efficiently.

Documented interactions and updated records to ensure accurate customer data.

Benefits Associate (Customer Service Agent)

Conduent, Barnett Tech Park, Montego Bay

November 2020 – January-2021

Assisted customers with benefits-related queries and ensured timely resolution of issues.

Handled confidential information and maintained precise records for reporting and compliance purposes.

Tryall Club

Main Street

Sandy Bay, Hanover

December 2019-January 2020

Greeting and seating guests

Providing menus and introducing specials or promotions.

Taking food and beverage orders accurately.

Setting and resetting tables with proper tableware.

Ensuring the dining room is clean, sanitized and well maintained.

Education

Northwest T-VET Institute Kenilworth (2019-2020)

Coursework: Hospitality Management {Pending Certificate}

College of Business Education Science and Technology (CBEST)

2017 - 2019

Coursework: Office Administration, Information Technology, and Principles of Business

Merlene Ottey High School

2012 - 2017

CSEC: English{3}, Integrated Science{2}, Food and Nutrition{2}, Information Technology {3}, Mathematics {3}, Biology {3}, Office Administration {2}, Principles of Business {2}

CITY & GUILDS: Stage 3 Mathematics (Pass), Stage 3 English (Merit, Distinction)

Skills & abilities

Goal-oriented and organized with excellent communication skills

High attention to detail and motivated

Proficient in handling confidential information and maintaining data accuracy

Strong problem-solving abilities and customer-focused approach

References

Justice of the Peace

Mr. Walter Walker

55 Bamboo Drive

Hopewell P.O Hanover

Tel: 876-***-****

Contact this candidate