Administrative Assistant Medical Records
Resume:
RACHEL SCHIEBER
Kannapolis, NC · 704-***-****
************@*****.*** · www.linkedin.com/in/rachel-chisum
A hardworking, reliable, self-disciplined professional looking to utilize and build upon my current skill set. Quick to adapt to and always able to keep with the environment as it changes.
EXPERIENCE
FEBRUARY 2024-OCTOBER 2024
BILLING ADMINISTRATOR, CENTER FOR EMOTIONAL HEALTH
●Protected confidentiality of sensitive information to comply with HIPAA guidelines.
●Tracked claim status using online portals provided by various payers
●Posted payments to in electronic medical records system upon receipt of payment for claims
●Monitored outstanding balances in collections report and initiated appropriate follow-up action when necessary.
●Analyzed patient accounts for correct coding, charge entry, payment posting, and other adjustments as needed.
●Reconciled discrepancies between payer remittance advice and internal computer system data.
●Facilitated resolution of complex billing issues involving multiple payers or providers.
●Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
●Reconciled and balanced accounts on a weekly basis.
●Followed up on accounts until zero balance or turned over for collection.
SEPTEMBER 2022 – FEBRUARY 2024
ADMINISTRATIVE ASSISTANT, LOWE’S HOME IMPROVEMENT
●Completed and submitted weekly paperwork to help Pro Services stay on track with orders and deliveries.
●Followed up with customers in a timely manner to ensure their delivery arrived to them as promised and assisted with any issues that arose.
●Interacted with vendors and the distribution center to ensure all product would arrive at the store or to the customer when promised.
MARCH 2022 – FEBRUARY 2024
HEAD CASHIER, LOWE'S HOME IMPROVEMENT
●Performed store opening, closing and shift-change actions and kept accurate shift-change logs
●Helped customers complete purchases, locate items and join reward programs.
●Mentored new team members on POS system operation, customer service strategies and sales goals
●Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue
JULY 2021 – APRIL 2022
BUSINESS DEVELOPMENT REPRESENTATIVE, HENDRICK CHRYSLER DODGE JEEP RAM
●Greeted guests promptly and consistently set professional tone with friendly assistance
●Shared information about office hours, procedures, and requirements to telephone questions
●Answered incoming office calls over multi-line system, answered questions, took messages, or transferred to desired extensions and set up appointments
●Answered and sent emails to resolve customer issues and answer customer question
OCTOBER 2017 – JUNE 2021
STARBUCKS KIOSK ASSISTANT MANAGER, HARRIS TEETER
●Carried out daily assignment and weekly projects in a timely manner to meet time sensitive deadlines
●Assist kiosk manager in day-to-day operations
●Coordinated employee schedules to provide adequate coverage according to business demands
●Utilize Wavelength Software for inventory control
●Maintained strong understanding of company values and customer needs, responding quickly to complex requests in fast paced environment
●Completed orders to ensure the team had all supplies needed
●Resolved issues with merchandise and handled customer inquiries, questions, and complaints
●Set up advertisement display for new merchandise
●Follow cash flow procedures
●Followed state and company health and safety standards
EDUCATION
MAY 2020
BACHELOR'S OF SCIENCE, APPALACHIAN STATE UNIVERSITY
Bachelor's in Communications with a focus in advertising.
Minor in Sociology.
August 2023
BACHELOR'S OF SCIENCE, APPALACHIAN STATE UNIVERSITY
Veterinary Technology
SKILLS
●Microsoft Office
●60 WPM & 6700 KPM
●File and Report Management
●Schedule Management
●Business Development
●Cash Handling
●Staff Training
●Inventory Management
●Claims Processing Proficiency
●Electronic Health Records Management
●Data Entry
●Billing and Collection Procedures
CERTIFICATIONS
●Fear Free Handling: Level 1
●HIPAA Privacy Associate
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