Customer Service Front Desk
Resume:
Raman Preet Kaur
Brampton, ON
**************.*******@*****.***
Career Objective
Highly organized and detail-oriented Receptionist with experience in customer service and administrative support. Adept at managing front desk operations, handling multi-line phone systems, scheduling appointments, and maintaining records. Strong interpersonal skills with the ability to create a welcoming environment for clients and guests. Seeking to leverage my customer service and administrative expertise in a dynamic office setting.
EDUCATION
Business Diploma
Sheridan College
WORK EXPERIENCE
Receptionist – Prodigy Agency (Call Centre)
December 2022 – January 2024
Greeted visitors and directed them to the appropriate person or department, ensuring a professional and friendly atmosphere.
Managed front desk operations, including answering and transferring multi-line phone calls efficiently.
Scheduled and coordinated appointments, meetings, and conference calls.
Handled incoming and outgoing mail and packages while maintaining office organization.
Assisted with administrative tasks such as data entry, maintaining records, and preparing reports.
Provided excellent customer service by addressing inquiries and resolving concerns in a timely manner.
Maintained office supplies and ensured a well-organized reception area.
DHL Shipping & Distribution Centre – Scarborough, Brampton
Sorted incoming packages and parcels based on destination, postal code, or other criteria.
Ensured accuracy and efficiency in sorting packages to expedite the shipping process.
Communicated effectively with supervisors and team leaders regarding any concerns or issues.
Customer Service – Indian Fresh Restaurant (India)
August 2020 – May 2021
Greeted and seated customers in a friendly and welcoming manner.
Took food and beverage orders accurately and efficiently.
Checked on customers during their meals to ensure satisfaction and address any concerns.
Handled customer inquiries, complaints, and special requests with professionalism and courtesy.
Cashier (Barista) – India
June 2021 – September 2022
Greeted customers warmly as they entered the establishment.
Scanned and processed items accurately and efficiently at the checkout center.
Handled cash, credit/debit cards, and other forms of payment securely.
Followed company procedures and policies regarding returns, exchanges, and refunds.
SKILLS
Fluent in English; excellent verbal and written communication skills
Strong customer service and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Experienced in handling multi-line phone systems and scheduling appointments
Ability to manage front desk operations and perform administrative duties efficiently
Strong organizational and time management skills
Attention to detail and accuracy
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Problem-solving skills with the ability to resolve customer inquiries professionally
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