Customer Service Food Safety
Resume:
GOKUL SURENDRAN
NAIR
Shift Manager
**************@*****.***
Dubai, UAE
Skills
Team Leadership
Customer Service
Pizza & Food preparation Knowledge
Shift Planning & Scheduling
Inventory & stock management
Cash Handling & Reporting
POS register operation
Problem Solving
Communication Skills
Health & Safety Compliance
Time management
Training & Onboarding
Food Quality Control
MS Office
Knowledge of computers and software
tools
Certifications
Food Safety - 11/2023
Person in charge Advanced (PIC)
07/2023 - 07/2028
Basic Food Safety- Food Service
Training- 08/2022
Achievement
My biggest achievement was trained
Junior Pizza Maker at Domino's Pizza
stores. The main idea is to bring out the
young chefs in the kids. This can be
and activity that kids may enjoy while
learning the process of making pizza
Summary
As a dedicated and experienced Shift Manager with over 6 years at a leading pizza company, I have honed my expertise in pizza making, kitchen equipment management, and exceptional customer service. My solid background in food safety and quality assurance, combined with my ability to train and mentor new team members, ensures high operational standards and promotes a collaborative team environment. Additionally, holding a Diploma in Graphic Design since 2011, I bring a creative perspective to problem-solving and efficiency. I am eager to leverage my skills to enhance operations while delivering outstanding dining experiences.
Experiences
Shift Manager
Dodo pizza Co LLC, Dubai 09/2023 - 03/2025
• Delegate tasks effectively to optimize team productivity each shift.
• Establish and monitor performance metrics to drive success and accountability.
• Collaborate with suppliers to ensure timely and accurate food product deliveries.
• Provide on-the-spot support to staff in overcoming challenges and enhancing workflow.
• Maintain high levels of client satisfaction through prompt resolution of complaints.
• Communicate pending tasks clearly to the next Shift Manager for seamless transitions.
• Accurately balance the cash register at the end of each shift to ensure financial integrity.
• Managed and maintained comprehensive food and equipment inventories, ensuring accurate and up-to- date inventory records.
Shift In-Charge
Domino’s (Al Amar Food Co LLC, Dubai) 02/2022 - 09/2023
• Managed and maintained comprehensive food and equipment inventories, ensuring accurate and up-to- date inventory records.
• Scheduled staff hours and effectively assigned duties, optimizing team productivity and operational efficiency.
• Performed food preparation and service tasks, including cooking, clearing tables, and serving food and drinks, as needed to support team operations.
• Monitored food preparation methods, portion sizes, and presentation, ensuring high standards of quality and consistency in food service.
• Analyzed sales data to record the number, type, and cost of items sold, identifying less popular or less profitable items for strategic decision making.
• Led initiatives to improve food service processes, resulting in a 35% increase in customer satisfaction.
• Maintained a consistent and professional approach in all documentation and communication, ensuring clarity and accuracy.
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Languages
Malayalam
English
Hindi
Tamil
Arabic
Interests
Photography
Listening Music
Sports
Traveling
Adventure
Assistant Manager
Domino’s (Al Amar Food Co LLC, Muscat) 04/2019 -
• Managed and maintained comprehensive food and
equipment inventories, ensuring accurate record- keeping and efficient stock management.
• Scheduled and coordinated food and beverage deliveries, meticulously verifying product quality and quantity upon receipt.
• Organized staff schedules and assigned duties, optimizing workforce efficiency and productivity.
• Performed food preparation and service tasks, including cooking, clearing tables, and serving food and drinks, as needed to support team operations.
• Monitored food preparation methods, portion sizes, and presentation to ensure high standards of quality and consistency.
• Analyzed sales data to record the number, type, and cost of items sold, identifying less popular or less profitable items for strategic decision-making.
• Maintained consistency in reporting and documentation, ensuring a professional and organized approach to inventory and sales management.
Pizza Maker
Domino’s (Jubilant Food Works Ltd, India) 04/2017 -
• Efficiently managed phone calls and accurately filled out specific orders, ensuring customer satisfaction and timely service.
• Skillfully prepared and baked pizzas, adhering to company standards and maintaining high-quality food production.
• Handled cash transactions with precision, providing excellent customer service to those picking up food orders.
• Maintained a clean and organized workspace, contributing to a safe and hygienic food preparation area.
Education
Diploma In Graphic Design
Accountants Service Society, Kerala. 03/2010 - 02/2011
• Graduated with Honors in Diploma in Graphic Design Livestock Management.
Vocational Higher Secondary School, Kerala. 05/2006 - 03/2008
• Graduated with honors in Vocational Higher Secondary School specializing in Livestock Management
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