Customer Service Operations Manager

Martin Wellington

************@*****.*** 561-***-**** Orlando, FL

SUMMARY

Seeking Customer Service Representative role with 31 years of experience in enhancing customer experience and sales support. Proven track record in communication skills, workflow management, and resolving customer inquiries efficiently. Expertise in managing operations and improving service delivery to ensure high levels of customer satisfaction.

WORK EXPERIENCE

Lowe's West Palm Beach

Overnight Clerk Jul 2021 - Oct 2024

• Managed nightly restocking and inventory control to optimize store readiness for daily operations.

• Maintained product displays, ensuring full stock levels and adherence to safety standards.

• Assisted in resolving customer inquiries and ensured accurate inventory tracking. Southern Sales Limited Trinidad & Tobago

Customer Service Supervisor / Workshop Supervisor Apr 2008 - 2018

• Supervised daily workshop operations, effectively managing technician schedules to maintain optimal service delivery timelines.

• Addressed and resolved customer concerns promptly, ensuring consistently high levels of customer satisfaction.

• Coordinated with the parts department to facilitate accurate and timely repairs, enhancing overall workflow efficiency.

Hi-Tech Fluid Power Limited Trinidad & Tobago

Purchasing & Operations Manager Mar 2007 - 2008

• Developed and executed purchasing strategies and budgets, enhancing profitability across multiple branches, while cultivating relationships with local and international suppliers.

• Conducted regular OSH Act audits and implemented safety protocols company-wide, alongside compiling comprehensive monthly reports for executive decision-making. Trinidad Automobiles Limited Trinidad & Tobago

Service Manager Aug 2005 - Mar 2007

• Managed daily service operations, coordinating customer consultations and technician activities to ensure efficient workflow and timely vehicle deliveries.

• Collaborated with parts departments and subcontractors to streamline repair approvals and maintain high standards of quality control.

Crown Point Toyota Trinidad & Tobago

Agency Operations Manager Jul 2004 - Oct 2004

• Directed daily operations encompassing new car sales, customer service, and service reception processes to ensure efficient workflow and accurate invoicing.

• Supervised technicians and managed showroom construction projects, contributing to a streamlined and effective operational environment.

McEnearney Motors Limited Trinidad & Tobago

Service Department Supervisor Apr 2002 - Jun 2004

• Coordinated daily tasks for technicians and collaborated with parts departments to ensure timely and efficient repairs.

• Maintained high levels of customer satisfaction by effectively resolving issues and ensuring accurate invoicing. Trak Auto Washington, D.C. Metropolitan

Area

Store Manager Mar 1992 - Sep 2001

• Oversaw staff recruitment, managed payroll processes, and controlled inventory levels to ensure optimal store performance.

• Supervised daily operations, managed vendor relationships, and ensured adherence to financial compliance standards.

• Addressed customer complaints effectively while maintaining a welcoming and customer-friendly store environment.

McEnearney/Robinson Company Limited Trinidad & Tobago Sales & Body Shop Manager 1989 - 1991

• Managed and optimized new and used car sales operations, including appraisals and body shop activities, to enhance overall performance.

• Conducted daily sales team meetings to drive productivity and approved vendor invoices to ensure financial accuracy and efficiency.

EDUCATION

Holy Cross College

G.C.E. O’ Levels

Arima, Trinidad

1971

Fatima College

G.C.E. O’ Levels

Port of Spain, Trinidad

1974

St. Anthony’s College

G.C.E. O’ Levels

Westmoorings, Trinidad

1975

SKILLS

Management • Sales • Customer Service • Inventory Control • Purchasing Strategies • Operational Efficiency • Team Leadership • Customer Relationship Management • Vendor Negotiations • Stock Forecasting • Budget Management

• Verbal Communication • Written Communication • Flexibility • Self-motivated • Goal Oriented

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