Customer Service Office Manager

SKILLS SUMMARY

Administrative

Flexible with ability to multitask with accuracy and detail

Perform various office management functions:

oPrepare vouchers, bids, invoices, checks, payroll, reports, order supplies, A/R & A/P.

oArrange meetings, events, travel engagements, correspondences, maintain budget & employee records.

oTake ownership of task completion to resolve in most effective and beneficial way possible.

Auditor/Verifier

Track performance measures.

Write audit reports on document findings.

Assist staff and management in identifying and resolving problems.

Customer Service

Strong interpersonal & communication skills.

Work independently, with minimum supervision and as a team.

Experience responding via emails, chats (IM) and phone, correspondence with staff, vendors and customers.

Financial

Teller & Office Manager previous experience.

Process financial transactions, debit/credit / bookkeeping / accounting knowledge.

Setup accounts, financial services (wires & drafts, electronic transfers, account reporting).

Merchandiser / Retail

Experience in retail, merchandising & POS operation

Respond via emails, chats (IM) and phone, correspondence with staff, vendors and customers.

Work remotely, using mobile and remote technical apps & platforms, scanning/ printing/ data entry/ typing.

Technical

Database entry, querying, typing & reporting.

Avid user of Microsoft OS & Suite (Excel, Access), the web (internet) & apps.

Train client/users remotely on new financial business platform as Migration / Implementation Specialist.

EMPLOYMENT

Warehouse/Logistics • DHL / XPO/Sports Warehouse •2019 - 2024

Shipping & Receiving Clerk

Pick, scan, pack orders for shipment

Inventory management/Quality control checking/Error checking

Mailroom • UPS • 2021 - 2022

Sort, review and process incoming mail

Escalate problem / damaged mail to proper dept.

Load mail onto conveyor belt & into processing machines

Merchandiser • TNG • 2007- 2020

Perform new setups, resets, replenish stock, install displays /signage

Follow general planograms, schematics, blueprints and reports guidelines.

Verify shipments, place orders, process returns, recalls & discontinued products.

Event Staff • Contemporary Services • 2007- 2010

Elevator operator

Validate tickets and guest credentials

Provide guest services to Club and Suites levels

POST HIGH SCHOOL EDUATION

Forklift Certification Atlanta Technical College, Atlanta, GA October 2022

MS Office Specialist (MOS) • 12/2007 • National Urban League of Atlanta • Atlanta, GA

Customer Service Certified Specialist Program Training •12/2008 • Dover Institute • Atlanta, GA

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