Customer Service Sales Leader

David B. Linebarger

**** ****** **** **. *****, ID. 83714 ************@*****.*** 208-***-****

Professional Summary

I’m an experienced manager and sales leader with over 20 years of experience. I have an excellent reputation for resolving problems, improving customer satisfaction scores and driving overall operational improvements. I have been recognized professionally for outstanding MVP type performances in customer satisfaction metrics and sales leadership. Experience

November 2024-April 2025

Bogus Basin Recreation Area, Boise, ID - Temporary seasonal employee, customer service and sales lead, Basin Retail Shop. Bogus Basin, Idaho.

February 2024-August 2024

Zamzows Boise, ID - Temporary seasonal employee. Customer service lead. April 2020- April 2021

Dick’s Sporting Goods. Bend, OR - Regional Director for Bicycle and Fitness department

● Trained all sales leaders, bicycle mechanics and technicians in bike builds, repairs, sales and customer service.

● Maintained standard operating procedures through oversight of the bike and fitness department.

● Oversight of 70 stores in the region and their compliance of standard operating procedures through quality control.

September 2016- April 2021

Dick’s Sporting Goods. Bend, OR - KC Sales Leader Bicycle and Fitness department

● Managed a professional bicycle and repair service department.

● Sales leader and coach for all add on NSPP services and warranty products.

● Drove bicycle and high end cardio equipment sales and related products. October 2010- July 2015

Pebble Creek Ski Area. Pocatello ID - Operations Manager of lodge services, professional ski rentals and services.

● Direct interaction with Pebble Creek ski school, ensuring athlete satisfaction, safety, and athlete retention.

● Maintained and serviced rental equipment inventory, ensuring efficacy of equipment was upheld each season.

● Maintained food and bar operations including, POS, inventory, cleanliness and overall maintenance.

● Event coordinator for summertime activities including concerts, weddings and other small events.

Affiliations/ Community Service

● Amputee Coalition of America-Peer visitor program

● Idaho State University, Outdoor Recreation Program. C.W Hogg outdoor program for people with disabilities.

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