Administrative Support Customer Service

AO

ASHLEIGH ORTEGO

****************@*****.*** +1-337-***-**** 1152 Hodges St. Lake Charles, LA 70601 Detail-oriented and goal driven seeking a role in the Administrative field. 20 years of experience in facilitating operational efficiency in fast-paced office environments. Well-versed in business office management, administrative support, reception and customer service.

Microsoft Office Products

CRM Software

Project Implementation

Office Management

Meeting Facilitation

Presentation development

Document management

Project coordination

Kelly Services - Dow Chemical Company

Orange, TX

Office Professional

09/2021 - 10/2023

Provided comprehensive administrative support for the site plant leaders of Infrastructure, Operational Excellence, Training and G-Unit managing calendars and day to day schedules, scheduling meetings, facilitating meetings and providing meeting content and presentations, tracking all manager departmental expenses

Planned and conducted quarterly forums for each leaders assigned organizational headcount

Planned or assisted with all major event planning and mass bulk ordering for swag

Planned a coordinated turn around meals for over 150 employees daily Managed incoming calls and emails, promptly responding to inquiries and redirecting as necessary

Prepared professional correspondence, reports, presentations, and spreadsheets using Microsoft Office Suite

Assisted with the planning and execution of company events including conferences, workshops, and team-building activities Collaborated with cross-functional teams to ensure seamless communication flow between departments

Performed general clerical duties such as photocopying, scanning documents, faxing information, mailing packages etc Managed office supply needs for a building housing eighty employees and routine equipment maintenance and schedules to ensure optimal functionality at all times

Assisted in the onboarding process of new employees by preparing workstations with necessary supplies/equipment/materials prior to their start date

Maintained confidentiality when handling sensitive information such as employee records or financial data

Scheduled appointments for Team Leaders while maintaining an efficient Summary

Skills

Experience

calendar system for multiple staff members

Created detailed expense reports by accurately tracking receipts and reconciling expenses against budgets on a monthly basis Provided exceptional skill in maintaining all office support needs while working remotely, addressing inquiries and resolving issues via phone, email, chats and TEAMS meetings

Premier Pools and Spas SWLA DeQuincy,

LA

Office Manager

02/2020 - 05/2021

Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence Developed and implemented efficient filing systems to improve document organization

Implemented new software systems for project management, resulting in improved team collaboration and productivity

Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions

Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner Increased efficiency within the office by introducing new time-tracking software

Ferdinandsen Financial Louisiana

Receptionist/Office Admin

02/2017 - 04/2018

Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence, CRM software updating

Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations

Scheduled and coordinated meetings, appointments, and travel arrangements

Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information

Maintained confidentiality of sensitive information while handling financial documents, contracts, etc

Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork

Pumps of Houston, Inc. Houston, TX

Sales Administrative Assistant

02/2015 - 12/2016

Provided administrative support to the sales team, including managing calendars, scheduling appointments, and coordinating meetings Maintained accurate records of client interactions, sales activities, and inventory levels using CRM software

Responded promptly to customer inquiries via phone or email, providing product information and resolving any issues or conflicts Performed data entry tasks accurately and efficiently to update customer profiles, orders, invoices, and other relevant information in the system Participated in weekly team meetings where I shared updates on ongoing projects or discussed challenges faced

STRIKE CONSTRUCTION Baytown, TX

Project Support Specialist

08/2012 - 12/2014

Maintained accurate records of employee hours and wages Collaborated with HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status Processed and verified payroll for 90 employees on a weekly basis Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked

Maintained organized filing system for financial documents, ensuring easy retrieval for audits or inquiries

Assisted with month-end closing procedures using Comdata expense tracking program tracking the credit card expenses of 90 employees Global Industries, Inc. Carlyss, LA

HR Administrator

10/2004 - 06/2006

Managed and maintained employee records, ensuring accuracy and confidentiality

Administered benefits programs, including enrollment, changes, and terminations

Assisted in the recruitment process by screening resumes and conducting initial phone interviews

Coordinated new hire onboarding activities, including orientation sessions and paperwork completion

Developed and implemented HR policies and procedures to ensure compliance with legal requirements

Responded to employee inquiries regarding HR policies, procedures, and benefits programs

Maintained knowledge of current employment laws and regulations to ensure compliance in all HR practices

Collaborated with management to address performance issues through coaching, counseling, or disciplinary actions when necessary Conducted exit interviews to gather feedback from departing employees for continuous improvement purposes

Prepared reports related to employee data such as turnover rates, headcount analysis, and diversity metrics

Supported payroll processing by verifying timekeeping records for accuracy before submission to finance department

Participated in job fairs or career events to promote the organization's employer brand and attract potential candidates

Collaborated with managers across departments to develop individualized professional development plans

Managed the annual open enrollment process, ensuring accurate benefit elections for all eligible employees

Coordinated employee performance review process, including scheduling meetings, collecting feedback, and updating records SOWELA Technical Community College Lake Charles, LA Associates of Applied Science in Business Administration 12/2023

First Safety Lake Charles, LA

NCCER in Construction Site Safety Technician/Supervisor 03/2016

Education and Training

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