Human Resources Coordinator
Resume:
Qualifica(ons Summary
! Proven to spread professional e(que5es at a highly level of communica6on with clients and associates in the team, as I have strong dedica(ons and integrity to delivering an excep6onal, friendly and personalized client experience that exceed their expecta6ons. Proficiency in working in high pressure, fast-paced environment.
! Ini6a6ve to support rela6onships and dedica6on to client reten(on, confiden6ality, maintain client connec(ons, and 6mely client follow-up. Diligent, Resourceful while recognizing the need of our customers, and the sale opportuni- 6es.
! Dedicated to offering professionalism, confiden6ality, loyalty, support the company, maximize revenue growth and reach goals.
! Extensive experience on domes6c and interna6onal Travel. I am friendly, self mo6vated, personable, and worked in mul(cultural environment using Spanish, English and French. Familiar with different protocols and tradi6ons.
! 13 years of Remote Bilingual Customer Specialist; 3 years Human Resources Coordinator, 4 years Family Liaison for the Denver School District. 8 years of Execu6ve Admin Assistant, 4 years Real Estate Marke6ng and Sales Coordinator, and 11 years Interpreter and Translator English - Spanish, wriQen, in person, phone, and video. Career Experience
JETBLUE AIRWAYS January 2011 – February 2024
CUSTOMER AND CREW SUPPORT AGENT - BILINGUAL - REMOTE 13 years of service My success was accomplished by my commitment to High level of quality customer service. This excellence client experience is shared by been resourceful, knowledgable, to give accurate informa6on, with dedicated true passion ensuring the work is performed with pride and excellency. Pa6ence, adaptability and ac6ve listening, were the key to validate the customers concerns, empathy, proac6vely find solu6ons that exceed customer expecta6ons, with the goal of ensuring a seamless and stress-free experience. The goal was to leave our customers with a las6ng posi6ve impression of their journey crea6ng value for our client and the company.
• I posses a strong understanding of the travel industry. I was dedicated to offering First Call Resolu6on, resolving customer issues quickly and independently, with interpersonal communica6on, working in mul6ple programs, different channels, and on mul6ple screens simultaneously. Embraced mul6cultural people, thinking, and styles.
• Resourceful to find the right and appropriate solu6on in normal and irregular opera6ons. Helped customers, our airport crew, travel agents, other airlines, and business partners in all difficult and unexpected situa6ons.
• AQen6on to detail using the ability to take ini6a6ve and get things done quickly and efficiently.
• Worked as the point of contact for our Top Tier, VIP, Elite clients, while expanding the founda6on of its rela6onship.
• Sales mindset. Engaged in a friendly manner with customer and ensure a posi6ve sales experience, offering all of our extra products and upgrades through the comple6on of the reserva6on to increase the company revenue. ROMMY V. KURTZ
* BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE
* HUMAN RESOURCES COORDINATOR
* INTERPRETER & TRANSLATOR SPANISH / ENGLISH.
*****.************@*****.***
linkedin.com/in/rommy-kurtz-43070b1a
Clearwater, Florida
FAMILY LIAISON - INTERPRETER AND TRANSLATOR
Denver Public School District, Denver, CO. Both, Independent Contractor and Permanent Employee 2002 - 2010 As a family liaison in Denver Public Schools (DPS) I was in charge of welcoming new families. Liaison to parent or guardian, to communicate with other professionals in the school, while ensuring a posi6ve and confident rela6on between school staff, parents and students. As an Interpreter and translator, in wri6ng and in person, with teachers, counselors, social workers, and psychologists, my job was to create a solid connec6on and understanding. Protected confiden6al records and informa6on gained as part of exercising professional du6es and use discre6on in sharing such informa6on within legal confines. Had a posi6ve ahtudes towards mul6cultural people and styles. Met with parents to understand their concerns and ques6ons, and developed plans to address their needs. Provided equitable access to school resources. In occasions, I also provide transporta6on to events and classes. Researched and developed materials for parent, helped with appropriate and effec6ve documenta6on, personalized treatment, and thoughiul follow-up ajerwards, to confirm total sa6sfac6on. HUMAN RESOURCES COORDINATOR
LOWE’S HOME IMPROVEMENT, Denver/Greenwood Village, CO 2002– 2005 As a Human Resources reported to the Human Resources Manager. Coordinated the hiring, recrui6ng, and training process. Conducted all personnel training to communicate our policies, procedures, health benefits, company systems, regula6ons, company career path, safety programs, and post-training employee support. Trainer played a crucial role to teach, train, growth and connect employees to our customers. Scheduled Managers mee6ngs and interviews. Promoted and influenced a friendly and diverse workplace. Served as an uplijing and produc6ve role model for employees by helping them being mo6vated, engaged, empowered, oriented, and knowledgable to provide superior customer service and clearly reflect and support the Company’s Vision. Customers are the most important ingredient for a company success. Embraced posi6ve ahtude, diverse people, thinking, and styles. Updated and maintained Staff-Works and People Soj processing employee’s profile changes on a 6mely manner. In occasion, I helped SafetyManager to handle Workman's Compensa6on, Claims and Incident Reports. Dedicated to offering loyalty, confiden6ality, integrity, cri6cal thinking, extreme organiza6on, analy6cal mindset, and consummate professionalism, working independently and with a team. I am Diligent, Resourceful, and I like to get things done. I have proficiency in working in high pressure and fast-paced environment. REAL ESTATE MARKETING & TRANSACTION COORDINATOR
Various Real Estate Offices – Denver, CO Independent Contractor 2005 - 2007 As an Independent Contractor, I worked for many Real Estate Offices as their Marke6ng and Transac6on Coordinator, remotely, hybrid, and on site. Some clients list will be shared upon request. My focus was directed to implement an excep6onal support through posi6ve, collaborated energy, while assisted various Manager, Realtors and Property Managers, with all of the marke6ng, communica6on, documenta6on review involved in the real estate transac6on. Implemented administra6ve tasks, scheduling appointments, lis6ng proper6es, online updates, pictures, monitoring from start to end.
Skills
Airport Opera6ons Analy6cal Skills AQen6on to Details Adaptable Bilingual Spanish C a l l Center Specialist Client Liaison Client Development Confiden6ality Customer Rela6ons Communica6on Skills Crea6ve Mind Customer Solu6ons Employee’s Training Experienced Traveler Fast Learner First Stop Resolu6on Flexible to Travel Goal Oriented HR Coordinator H R Assistant Marke6ng Mindset Microsoj Office Mul6cultural Mul6channel Media Mul6screen Mul6tasker Office Management Office Administra6on Organized Phone E6queQes Pa6ent Professional Manner Problem Solving Recrui6ng Remote Teamwork Resilient Real Estate Marke6ng Sales Mindset Teamwork Educa(on
Utah Valley University, Salt Lake City UT – 2013, Business Administra6on Cer6ficate Jones College, Denver CO – 2005, Real Estate
Inca-Cea Ins6tute, Vina Del Mar, CHILE – 1983-1985, Marke6ng and Design
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