Call Center Operations Manager
Resume:
Kiana Payne
Brooklyn, NY *****
**********@***.***
Work Experience
Clinic operations manager
Byou Laser clinic-New York, NY
September 2024 to Present
Was promoted to operations clinic manager at Byou Laser clinic Manhattan franchise location. 1. Oversaw all clinic operations, including account, balancing inventory, staff management sales and more.
2. Hit sales goals and implemented strategies for upstanding five star reviews and increased client base. 3. Have knowledge of multiple integrated systems for scheduling and POS as well as SEO and staffing. Virtual clinic manager/Call Center manager
BYou Laser Clinic-New York, NY
June 2021 to Present
• Started off as a front desk girl at the only and first location in NYC: 1. Greeted clients, Managed schedules, inventory, sale records and client accounts and payments. 2. Managed nurses and technicians schedules and any immediate conflicts within clinic. 3. Created voice overs and ads for BYOU laser clinic YOUTUBE and social media presence. 4. Contributed to business growth and sold substantial treatment packages to clients around up to
$16,000 a month.
• In 2022 was promoted to call center manager and tasked with starting BYou Laser's first ever call center. 1. Aided in clinic growth with 2 locations and a third franchise location on the way not only designed protocol to bring new clientele but also instructed and led a small team with up to 4 employees. 2. Used SEO to upkeep new and continuing business for all current and future BYou locations and have become the foundation of the franchise infrastructure available to new business partners of BYOU
• Also started BYou's first ever VIRTUAL CLINIC, conducted video and phone consultations to sell packages to clients who could not physically make it into clinics to help clinics reach monthly sales goals of over $100k.
• first month as virtual clinic manager generated sales of over $20,000 in treatment packages virtually which is hard to do in the aesthetic industry with body contouring and cosmetic injection treatments. Hostess
Buddakan-New York, NY
October 2019 to September 2021
Hostess that catered to high class/profile clientele and helped with event planning as well Fave the utmost in hospitality by making patrons feel welcomed and attended to at every moment. Lead Reservationist
The One Group Hospitality-New York, NY
January 2017 to September 2019
Answered calls and booked reservationist for all 13 STK locations across the US. Catered to very high class/profile clientele and helped with special event planning parties as well. Seated tables/plots for all locations and informed clients of all menu, restaurant and location information as needed
Sales Associate
PINK-New York, NY
October 2013 to 2017
• Start conversation and enthusiastically inform customers of all promotions and new product, while assisting customers with wardrobe outfitting and creating customers for life through credit and PINK nation enrollment.
• Assist in driving sales and making segments successful with teamwork between associates and managers.
St. Anne's Institute Internship
St. Anne Institute-Albany, NY
September 2014 to December 2014
Intern
• Intern at an institute for troubled girls. Observe and act as aide for young girls ages 12-20 and partake in planning daily activities and rehabilitative habits after school and weekends. Sales Associate, Women's Shoe Department
Macy's-Albany, NY
November 2012 to April 2013
Independently developed strong relationships with all clients as well as working under pressure to exceed daily sales goals by getting customers enthusiastic about merchandise.
•Knowing important information and details of all merchandise for sale, and being responsible for helping to either open or close department.
Education
Bachelor of Science in Psychology in Business Administration University at Albany, State University of New York September 2011 to December 2014
Skills
• Staff training (5 years)
• Digital Marketing
• Hotel experience
• Host/Hostess
• Team management
• Hospitality (10+ years)
• Office Management
• Event Planning
• Sales
• Events Management
• Healthcare Management
• Payroll
• Research (6 years)
• SEO (3 years)
• Time management
• Restaurant Experience
• Marketing
• Email Marketing
• Guest Services
• Customer Service (10+ years)
• OpenTable
• Negotiation
• Front desk
• POS (10+ years)
• System administration
• Call center management (3 years)
• Management
• Medical sales (3 years)
• Call center (7 years)
• Clinic Management (3 years)
• Nurse Management
• Sales management
• Communication skills
• Phones (7 years)
• MINDBODY (3 years)
• Sales (10+ years)
• Windows
Contact this candidate