Human Resources Customer Service

Ramona Elena Ounis

Mobile: 863-***-**** E-mail: elenaounis2019@gmail

Human Resources Generalist/Customer Service

Education

Bachelor of Science in Organizational Management

The Polytechnic University of Puerto Rico, Orlando FL Graduate in 2013

Highlights

●Employment Law (FMLA, ESTA, EEO, WC, & ADA)

●Customer Service

●HR Policies & Procedures

●Staff Recruitment & Retention

●Conflict Resolution & Employee Relations

●Benefits & Payroll Administration

●Performance Management & Coaching

HRIS & Payroll Systems (ADP, Plex Software, Paycor, Paylocity, & Paycheck)

Auto, Aluminum & Hire wiriness Manufacturing Industry HR Experience

Leadership, Negotiation & Succession Planning

Training & Development

Compliance with Federal, State, and Local Laws

Microsoft Office & Teams

Employment History

E Employment History

Tack Electronics, LLC

Human Resources Generalist

Grand Rapids, MI October 23 – February 2025

Managed HR operations for 86 employees, overseeing payroll, benefits administration, and compliance.

Experienced in payroll processing, including employee compensation, tax deductions, and compliance with federal and state regulations.

Lead HRIS transition from Paycor to Paylocity, ensuring seamless payroll migration.

Administer FMLA, workers’ compensation, and employee benefits enrollment.

Process payroll, including garnishments, deductions and wage compliance.

Handle unemployment claims, documentation, and hearing representation.

Oversee full-cycle recruitment, onboarding, and termination process.

Resolve employee disputes and oversee arbitration proceedings.

Partner with staffing agencies, manage vendor contracts, and billing.

Serve on Safety & Leadership Committees to enhance workplace compliance.

Conduct performance appraisals, employee discipline, and onboarding/offboarding.

Ensure adherence to company policies and labor laws.

Assist in implementing HRIS and internal trans process.

Light Metals Corp. (UNION)

Human Resources Generalist

Wyoming, MI Nov 2019 – Oct 2023

Developed and implemented HR policies and procedures.

Managed employee relations, serving as liaison between management and union representatives.

Experienced in payroll processing.

Administered workers’ compensation programs and OSHA compliance.

Led safety initiatives to reduce injuries and downtime.

Oversaw payroll processing, hiring, and retention strategies.

Conducted background checks for new hires.

Provided HR guidance and coaching to managers on employee relations matters.

Managed leave administration, including FMLA, Short-Term Disability, and bereavement.

Conducted workplace investigations and ensured fair resolutions.

Acted as part of the Executive Team for HR strategy planning.

MICO Industries, Inc.

Human Resources Generalist/Payroll

Grand Rapids, MI Jun 2015 – Oct 2019

Acted as a strategic HR partner in manufacturing operations.

Walked to the production floor daily to engage with employees and ensure safety compliance.

Managed recruiting, onboarding, compensation, benefits, and compliance.

Developed and enforced HR policies, ensuring progressive discipline procedures were followed.

Led employee engagement initiatives to improve workplace culture.

Managed leave administration, workers’ compensation, and FMLA requests.

Provided training and coaching to management on hiring terminations, and employee performance.

Coordinated new hire orientation and employee development programs.

Oversaw the analysis, maintenance, and compliance of employee records.

Certifications & Professional Development

Continuous Training in Employment Law & Compliance

HRIS & Payroll Systems Implementations

Languages

English

Spanish

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