Front Office Patient Care
Resume:
YOLANDA SERNA
Garland, TX ***** 214-***-**** **********@*****.***
PROFESSIONAL SUMMARY: Knowledge of front and back office, assisting with procedures. Efficient in managing records. Experienced in billing, and collections procedures. Organized and dependable, successful at managing multiple priorities SKILLS:
WORK HISTORY:
with a positive attitude. Willingness to take on added responsibilities to Meet team goals.
EMR Systems
Medical terminology
Assisting with Physical Exams
Patient Management
Direct Patient Care
Communicating with Patient
Families
Examination Room Preparation
Office Supplies and Inventory
FRONT AND BACK OFFICE COMPETENCIES 11/2004 to 07/31/2024
+ Created new patient charts and scanned documentation before and after appointments into EHR system.
+ Registered new patients and updated existing patient demographics by collecting detailed patient information.
+ Verified patient information by interviewing patient, recording medical history, and confirming purpose for visit.
+ Protected patients' rights by maintaining confidentiality per HIPPA regulations.
+ Comforted patients by anticipating patient anxieties, answering patient questions and maintaining reception area.
+ Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
+ Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
+ Assesed calls and inquiries to prioritize services based upon medical emergenices.
+ Ordered prescription refills on behalf of existing office patients.
+ Helped with patient procedures and sterilization of equipment.
+ Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
+ Collected deductibles and co-pays to post to patient records.
+ Posted payments and charges to patient accounts and participated in billing process.
+ Submitted insurance claims and updated patient insurance information. REFERENCES AVAILABLE UPON REQUEST
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